Professional Training
4.8 (4 Reviews)

Objection Handling Skills

PTP Training & Marketing Ltd, Online (+7 locations)
1 day
1 day
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Course description

Objection Handling Skills

Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with you more! Similarly, goodwill is lost very quickly in a customer care environment if a complaint is simply ignored or inadequately dealt with. Whatever objection a customer or prospect comes up with, this course will find the best possible answer in every situation. Through a series of role-plays and exercises, these answers will soon become second nature to the participants ensuring that they do not slip up if confronted by a difficult objection again.

This Objection Handling Skills course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • To handle and overcome objections at all levels
  • How to maximise profit through negotiation
  • How to apply a close to a negotiating situation
  • Understand the importance of customer care in a sales environment

Training Course Content

  • 09:30 - 10:00 Coffee & Course Objectives
  • 09:30 - 10:00 Setting Out Our Objectives (Emphasis here is not just on getting a sale but also maximising profit.)
  • 10:00 - 10:30 Objection Handling - The Basics (This module looks at the most common pitfalls in negotiating situations and how to overcome them. Pre-handling objections as the ideal solution)
  • 10:30 - 11:00 The Price Objection (9 things the customer could mean when they raise the price objection. How to handle them effectively.)
  • 11:00 - 11:15 Coffee break
  • 11:15 - 12:00 Role Play (Here participants work in pairs and look at real life scenarios. Objection handling put into practice.)
  • 12:00 - 12:45 Test (A test to ensure all participants have understood and remembered the concepts discussed in the course.)
  • 12:45 - 13:30 Lunch
  • 13:30 - 15:00 Types Of Closes (23 closes are analysed)
  • 15:00 - 16:30 What Type of Closer Are You? (Personal test)
  • 16:30 - 16:45 Summary & Action Plans Agreed

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Average rating 4.8

Based on 4 reviews.
Reviews are published according to our review policy.
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Saffron Holdsworth, The Superior real estate Group Ltd
05 Jul 2015

I feel the presentation was delivered in a manner which made it interesting and easy to focus.

Warren Bouchier, Absolutely Training
04 Jun 2015

This was a superb training day.

Ben Mason, UK Persona
04 May 2015

Very well presented, high impact.


Fee includes all course materials, Participant packs, certification and lunch

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PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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