Course description
Business administrators possess a versatile set of knowledge, skills, and behaviours applicable across various sectors, including public, private, and charitable organizations. They play a crucial role in developing, implementing, maintaining, and enhancing administrative services. Business administrators acquire skills for their own progression into management roles while supporting and engaging with different parts of the organization and interacting with internal and external customers. They contribute to organizational efficiency by adding value, supporting functional areas, collaborating across teams, and resolving issues. The role requires flexibility, responsiveness, and the development of a wide range of skills. Business administrators demonstrate effective communication, proactivity in skill development, initiative, prioritization, problem-solving abilities, decision-making, and the potential for people management through mentoring or coaching. They contribute to a high-quality administrative function that is vital for the success of any business or organization, regardless of product, function, or sector. Advanced Apprentices in this role undertake complex tasks, exercise autonomy and responsibility, and may provide supervisory support.
Upcoming start dates
Suitability - Who should attend?
Who is this course suitable for?
A high quality administrative function is essential to all businesses and organisations, whatever their product, function or sector. Advanced Apprentices typically undertake a variety of complex tasks. They’ll have a high degree of autonomy and responsibility and may provide some supervisory support.
Outcome / Qualification etc.
Knowledge
- The organisation
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business fundamentals
- Processes
- External environment factors
Skills
- IT
- Record and document production
- Decision Making
- Interpersonal skills
- Communications
- Quality
- Planning and organisation
- Project Management
Training Course Content
These are the personal attributes and behaviours expected of all Business Administrator carrying out their roles
Professionalism
Behaves in a professional way. This includes: personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation’s code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures
PersonalQualities
Shows exemplary qualities that are valued including integrity, reliability, selfmotivation, being pro-active and a positive attitude. Motivates others where responsibility is shared.
ManagingPerformance
Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation’s procedures.
Adaptability
Is able to accept and deal with changing priorities related to both their own work and to the organisation.
Responsibility
Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed and customer requests handled appropriately. Takes initiative to develop own and others’ skills and behaviours.
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Kiwi Education LTD - Apprenticeship Training
Kiwi is an independent Southampton based training provider which delivers a wide variety of programmes designed to enable people to reach their full potential. Delivering Commercial Training & Apprenticeships in Green skills, Accountancy, Management and HR. Kiwi works with employers...