Course description
An operations/departmental manager is responsible for overseeing teams and/or projects to achieve the operational or departmental goals aligned with the organization's strategy. They report to a senior manager or business owner and work in various sectors and organizations of all sizes. While specific responsibilities and job titles may differ, the required knowledge, skills, and behaviours remain the same. Key responsibilities often include creating and implementing operational plans, project management, team leadership, change management, financial and resource management, talent development, coaching, and mentoring. Job titles may include Operations Manager, Regional Manager, Divisional Manager, Department Manager, or specialist manager. This course is designed for individuals working in senior strategic management roles. Learners are involved in long-term strategic planning for the organization, rather than operational planning. They develop strategic plans, manage strategic change, and design business processes to support strategic objectives. They also support middle management in operational planning and ensure the overall objectives are enforced.
Upcoming start dates
Suitability - Who should attend?
Who is this course suitable for?
Learners who work in Senior Strategic management roles. The learner will need to be involved in the long term strategic planning for the organisation, not the operational planning. They will be developing strategic plans and managing strategic change. The learner will be designing business processes to support the strategic plan, whilst supporting the middle management who are working towards the operational planning and enforcing the overall objectives.
Outcome / Qualification etc.
Knowledge
- Operational Management
- Project Management
- Finance
- Leading People
- Managing People
- Building Relationships
- Communication
- Self -Awareness
- Management of Self
- Decision Making
Skills
- Operational Management
- Project Management
- Finance
- Leading People
- Managing People
- Building Relationships
- Communication
- Self-Awareness
- Management of Self
- Decision Making
Training Course Content
These are the personal attributes and behaviours expected of all Business Administrator carrying out their roles
Takes responsibility
Drive to achieve in all aspects of work. Demonstrates resilience and accountability.Determination when managing difficult situations. Seeks new opportunities.
Inclusive
Open, approachable, authentic, and able to build trust with others. Seeks the views of others and values diversity.
Agile
Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change. Open to new ways of working.
Professionalism
Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values.
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Kiwi Education LTD - Apprenticeship Training
Kiwi is an independent Southampton based training provider which delivers a wide variety of programmes designed to enable people to reach their full potential. Delivering Commercial Training & Apprenticeships in Green skills, Accountancy, Management and HR. Kiwi works with employers...