Course description
CKS - Knowledge Transfer
Become a Master in Knowledge Transfer for your team/organization. The Certified Knowledge Specialist in Knowledge Transfer includes the 2-day "Master Class" plus KMI's "KM Foundation" Program.
The Knowledge Transfer Program ensures that unique and critical knowledge/capability is not lost during retirements or other workforce related changes (e.g. promotions, mergers and acquisitions, divestitures, job rotations, attrition, etc.). The four-step Knowledge Transfer process (one of the 4 processes we cover) is award-winning and externally validated. And, it comes with a financial calculation for Return-On-Investment for organizations seeking that important metric.
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Suitability - Who should attend?
Any organization who needs to prepare for upcoming loss of unique and critical knowledge/capability, and the managers or team workers who are tasked for this effort, are prime candidates for this training. Often, these individuals are Knowledge or Content Managers, but can also be Human Resources leaders, managers, or business partners. Line managers, program/project managers, and functional leads will also find value and immediate impact in this course.
Outcome / Qualification etc.
Learning Objectives
- Learn the 4-step Knowledge Retention Process
- Learn KM Action Planning (KMAP)
- Learn the “Knowledge Jam” Method
- Learn Observation, Practice, Partnering, Taking Responsibility (OPPTY)
In this course you will not only learn the process, you will compare the process to many other related processes for a deeper understanding of its value. You will also apply the process to your current situation and needs. We utilize an interactive approach to practice the process within the classroom in real time with your peers. Finally, you will also receive helpful and impactful feedback from your peers and instructor with regard to your personal facilitation skills.
Training Course Content
Day 1
- Introductions and Individualized Expectations
- Knowledge Management Context Setting
- Study and Discuss: 4 Detailed Approaches to Knowledge Transfer and Retention
- Experience and Practice Knowledge Transfer in Your Context
- Measurement - Heat Maps for Business Capability, Diversity Risk, and Critical Skills
Day 2
- Key Learnings from Day 1
- Develop Your KT Plan Template
- Experience and Practice Facilitating Knowledge Transfer
- Team Exercises and Instructor Feedback
- Review of Action Items on How to Get Started (back at work)
Course delivery details
Program includes live sessions, course materials, class recording, plus online exam, Certificate, and "Knowledge Hub" access for new instructional videos on KM and related topics.
Expenses
Program Fees
- New Students (Standard rate): $1995
- Past Grads (CKM/CKS): $1595