Course description
There are no requirements to take this course.
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Overview
This fully accredited online training course aims to provide you with an opportunity to obtain the globally recognised ITIL Foundation certification, by providing you with unlimited access to in-depth learning material and practice exams for 12 months.
ITIL Project Managers are individuals with an understanding of how to bring about business change and improvement through effectively managing an organisation’s IT services and operations, and by keeping them in line with the organisation’s overarching goals.
This ITIL Foundation training course aims to equip you with the skills to do this and to prepare you to sit the official exam, which will award you the ITIL Foundation certification upon successful completion.
Description
The ITIL Framework stands to benefit any organisation that uses IT services to optimise its business growth or to contribute to business change, and an ITIL Project Manager skilled in IT Service Management can bring these kinds of improvements to an organisation.
Anyone in possession of the ITIL Foundation certification will increase their chances of successful employment in the Project and Service Management fields, as well as being able to move up to the next level of learning within the ITIL framework – ITIL Practitioner.
Benefits of this course:
- 10 hours of learning material
- 8 modules
- Unlimited access to all learning and practise materials for 12 months
- Downloadable sample examination papers
- Practise exams to test your comprehension
- Quizzes to test your understanding of each module
- Recruitment package which guides you in perfecting your CV and preparing you for interviews
- This bundle qualifies you for a NUS Extra Student Card
- Student support to assist you with any questions you have
What you will learn
During this course you will learn:
- How IT services contribute to the greater goals of an organisation
- The terms and language used in relation to the ITIL framework
- The service lifecycle and how it works
- The processes and fundamentals of service strategy
- Ongoing service improvement
- The policies and processes of service transition
Curriculum
ITIL Foundation Training Course Curriculum
- Module 1: Overview of ITIL and Service Management
- Module 2: Service Strategy
- Module 3: Service Design
- Module 4: Service Transition
- Module 5: Service Operation
- Module 6: Continual Service Improvement
- Module 7: Technology and Architecture
- Module 8: ITIL Qualification Scheme and Exam Technique
Who is this course for?
This course is intended for anyone a seeking a career in IT Service Management or to further their ITIL knowledge by pursuing the ITIL Practitioner certification – which the ITIL Foundation is a prerequisite of.