Course description
There are no requirements for studying this level of training in the ITIL qualification, although bear in mind that the ITIL Foundation certification is a prerequisite to taking the ITIL Practitioner course.
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Overview
Organisations in every sector utilise IT services in some way, and this makes IT Service Management a promising and ever-expanding career. This fully accredited ITIL Foundation training course is designed to impart you with the understanding you need to acquire the globally recognised certification and go on to establish a rewarding career in IT Service Management.
IT Service Managers are responsible for managing an organisation’s IT services with the goal of optimising performance and streamlining operations and ensuring that every action within the IT service lifecycle effectively satisfies the business needs of the organisation.
If IT Service Management is the career you seek, this ITIL Foundation training course will put you on the right path to realising it by providing you with the knowledge you need to become certified in the internationally acknowledged ITIL methodology.
Description
Effectively managing an organisation’s IT services can result in greatly increased performance and productivity, as well as enabling organisations to undergo beneficial business change and growth. All of these business improvements can be brought about by a skilled IT Service Manager, which makes it a valuable role in any organisation.
The ITIL (IT Infrastructure Library) framework consists of a collection of detailed practices which focus on IT Service Management, with the goal of maintaining a healthy parallel between an organisation’s IT services and its business needs.
The certification gained from the official exam that this course prepares you to pass will make a valuable addition to your CV, by standing to prove your competency with the globally adopted ITIL framework.
This course provides:
- 10 hours of video material
- 8 modules
- Practise exams to test your comprehension
- Quizzes to test your understanding of each module
- Additional downloadable learning materials
- 12 months unlimited access to all learning materials and practice exams
- Option to write the official exam form home
- Recruitment package which guides you in perfecting your CV and preparing you for interviews
- This bundle qualifies you for a NUS Extra Student Card
- Student support to assist you with any questions you have
What you will learn
This course will teach you:
- How IT services benefit the operations of an organisation
- The Terminology used in ITIL
- The service lifecycle and its stages
- The processes used during service operation
- The importance continual service improvement
Curriculum
ITIL Foundation Training Course
- Module 1: Overview of ITIL and Service Management
- Module 2: Service Strategy
- Module 3: Service Design
- Module 4: Service Transition
- Module 5: Service Operation
- Module 6: Continual Service Improvement
- Module 7: Technology and Architecture
- Module 8: ITIL Qualification Scheme and Exam TechniqueITIL Foundation Training Course
- Module 1: Overview of ITIL and Service Management
- Module 2: Service Strategy
- Module 3: Service Design
- Module 4: Service Transition
- Module 5: Service Operation
- Module 6: Continual Service Improvement
- Module 7: Technology and Architecture
- Module 8: ITIL Qualification Scheme and Exam Technique
Who is this course for?
This course will provide anyone wishing to work in IT Service Management with enough understanding of the ITIL framework to make a name for themselves.