Course description
Advanced Protocol and Events Management
Upcoming start dates
1 start date available
Training Course Content
This 2 weeks course covers the following topics:
Managing The Protocol And Events Function
- Role and responsibilities of the functions, internal and external teams
- Creating streamlined plans, policies, systems, structures and procedures
- Keeping up-to-date nationally and internationally
- Record-keeping, monitoring, updating and maintaining
- Appropriate policies, processes and procedures according to protocol
Exhibitions, Conferences, Visits And Events – National And International
- Planning and organising events, conferences and visits
- Organising, exhibiting at or attending exhibitions
- Trade visits and the protocol for them
- Greeting foreign dignitaries, flying flags correctly and meeting expectations
- Order of precedence for official ceremonies
Communication Appropriate for Guests, Audiences And Stakeholders
- Written communication to prevent misunderstandings
- Oral communication including talking, listening and understanding
- Body language, facial expressions and gestures to prevent offence
- Organisational communication: media, photography, seating, timing, speeches
- Cultural: demonstrating respect for national and international protocol
Risk and Crisis Management for Different Events
- Identifying all the possible risks for an event
- Evaluation of likelihood and impact
- Seven ways to deal with risk
- Creating and rehearsing contingency plans
Budgeting and Cost Control
- Budgeting accurately and meaningfully
- Monitoring authorisation, approvals, expenditure, allowances, expenses and receipts
- Monitoring expenditure against budget
- Cancellations, claims, reimbursements, hospitality
- Insurance which is robust, appropriate and up-to-date
Project Management in Protocol and Events
- Project management principles and approach applied to events
- Measuring and monitoring the effectiveness of the planning and the resulting event
- Managing and maintaining the quality of the range of external suppliers
- Resources required to manage events efficiently
- Role and responsibilities before, during and after the event
PR and Marketing for Successful Events
- Identifying target markets and objectives
- Clarifying message for each market
- Appropriate channels to reach guests, audiences and stakeholders
- Promoting organisation’s brand and enhancing its reputation
- Evaluation, feedback and lessons learned
Building and Maintaining Strong Relationships
- Principles of durable relationships
- Building strong relations with your internal clients, suppliers, agents and contacts
- Building diplomatic relationships with Embassies and Missions
- Cultural etiquette in business, social, entertaining, dress, giving and receiving presents
- Promoting cross cultural understanding of history and traditions
Meetings at Home and Abroad
- Pre-meeting preparation including seating, translator, interpreters, and timings
- Chairing, participating, agenda, minutes, follow-up and action plans
- Order of dignitaries for entering a room, introductions, talking and making presentations
- Conflict resolution, decision-making and problem-solving
Why choose LCT International
We have trained over 25,000 delegates from almost 500 client organisations
Highly qualified and experienced trainers who offer a unique learning experience tailored to you
Endorsed by various organisational and subject specific accrediting bodies
Reviews
Average rating 5
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12 Oct 2016
Impressed with respect for culture and prayer room at training centre
Expenses
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LCT International
London Corporate Training
3 Shortlands, Hammersmith
W6 8DA London
LCT International - High value, high impact training programmes delivered globally to teams and individuals For almost 30 years we have delivered tangible improvements to organisations by enabling their leaders, managers and professionals to reach their full potential through transformational...
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LCT’s understanding of different cultures really made us feel at home during the training. The catered lunches, which included halal dishes from the Middle East were particularl...