Course description
Over the past several decades, organizations have realised that success cannot only be measured in dollars and cents. Intangible assets (like a company’s reputation, the knowledge base created by its employees, and training initiatives) can make up a considerable portion of its wealth. It only makes sense, then, that we need a new tool to help us measure this expanded definition of success.
Enter the balanced scorecard! This tool and its related components will help your organization identify, document, plan, and execute a balanced strategic mission. It will also help your organization evaluate and revise its strategic execution.
The entire range of balanced scorecard topics – organization development, strategic planning and management, objective and strategy mapping, performance measures and target setting, initiative prioritization, automation, and cascading – are all covered in this one-week course
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
This course is designed for
- Executives, managers, planners
- Analysts who are seeking the best practical ideas for improving organizational performance.
Outcome / Qualification etc.
- How to design and implement a scorecard within existing frameworks
- How to think strategically without getting bogged down in tactical details
- How to revise poorly-designed scorecard elements
- Balanced scorecard “best practices.”
- Advanced concepts in performance measurement
- How to cascade the enterprise scorecard throughout the organization
- How to drive a performance-informed budget and build employee accountability
- How to overcome obstacles and real-world challenges
- The evaluation of planning documents and processes
Training Course Content
Day 1
Introduction
- Introductions, expectations, and participant knowledge
- Workshop objectives
- Agenda, schedule, and logistics
- Definitions and references
- Introduction to the examples, case study
- Group exercises
- performance measurement
Day 2
Building a Scorecard System
- Introduction to performance management and measurements
- Balanced scorecard concept, origin and history
- Reasons for undertaking a balanced scorecard project
- Similarities and differences among BSC and other performance systems
- Advantages of using BSC performance systems
- Contrast private sector, public agency and nonprofit use of scorecards
- Key questions the BSC seeks to answer
- The nine-step methodology for building and implementing a balanced scorecard project i.e. Assessment, Strategy, Strategic Objectives, Strategy Mapping, Performance Measures and Targets, and Strategic Initiatives
- Guidelines for assembling the Scorecard Components Scorecard roll-out and example
Day 3
Implementing a Balanced Scorecard
- Aligning strategy and work throughout the organization
- Implementing the scorecard system
- Automation, cascading and evolution
- Collecting, verify and validating performance data
- Transforming data into information
- Software options for managing performance information
- Cascading the scorecard throughout the organization
- Employee motivation
- Linking strategy to resource decisions
- Linking performance to rewards
- Using performance information to improve organization performance
- The scorecard as a learning framework
Day 4
Communication and Change Management
- Engaging employee hearts and minds
- The internal change journeys
- Leading sustainable change
- Guidelines for communicating scorecard plans and results
Day 5
Facilitating the Scorecard Process
- Challenges
- Basic elements of facilitation
- Decision-making methods
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...