Course description
Strategic quality management (SQM) is defined as a quality management philosophy that views quality from the overall performance of a firm. It defines quality as being driven by customer and environmental needs and looks to identify critical factors that will determine the survivability and competitiveness of a firm in the near future
This course has been specially designed to provide effective methods and strategies for quality management. Learnings of organisation’s master plan for success and implementing the policies for improving customer relations.
The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. This course is supported by various videos on strategy and quality applications.
When you complete this course, you'll have finely-honed quality, organisational and people management skills, and you'll be ready for roles in quality management, training and development, and other related fields.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
This Strategic Quality Management Course is ideal for:
- All quality managers and staff who are involved in influencing, formulating or supporting the long term planning and strategy of the quality department or organization as well as those who are responsible for linking, measuring and improving the performance of others.
- The course is also suitable for employees targeted for development or promotion within the quality function.
Outcome / Qualification etc.
By the end of the Strategic Quality Management Course you will be able to:
- Understanding the methods of quality management
- Define quality and strategy concepts highlighting the main components of strategic planning in quality
- Analyze the current situation identifying opportunities to draft a strategic quality plan
- Generate strategic goals for their quality department
- Convert a strategic plan into an operating plan
- Components for strategic quality management
- Strategic thinking process
- Advantages of strategic quality management
Training Course Content
Day 1
Strategic quality management and strategic thinking
- Quality evolution and concepts
- Dimensions of product quality
- Dimensions of service quality
- Quality management system: the components
- The core principles of strategic quality management
- Strategic deployment of quality frameworks and excellence awards
- European Foundation for Quality Management (EFQM)
- Evaluation of strategic management
- Strategic thinking versus strategic planning in quality departments
- The strategic planning and control process
- Benefits of strategic management to the quality professional
- Barriers of strategic implementation
- The building blocks of strategic planning
Day 2
Analysis of the environment
- Situation analysis tools in quality departments
- Quality stakeholders analysis
- Defining quality visions and missions
- Developing a quality statement
- Setting quality strategic goals
- Identifying critical success factors in quality
- Key result Locations and key performance indicators
- Core competencies and core values
Day 3
Targets and Innovative Strategies
- Setting targets for quality department
- Concept of objectives of “Financial” vs “Non-Financial”
- How to attain excellence in strategic quality management
- Case studies on strategies of quality management in quality departments
- Importance of key result Locations in quality department
Day 4
Planning for “Vision to Action”
- How to move your vision to action?
- Methods of creating quality related advantages/initiatives
- Effective action plans
- How to connect targets, strategies, action plans and budgets?
- Plan for quality department
Day 5
Monitoring the Achievement of Quality Management Strategies
- How to achieve control in quality?
- Understanding the key result Locations and using it to create KPI’s
- How to set goals/targets
- Keeping a balanced scorecard for the quality department
- Using Key Result Locations (KRAs) to create KPIs for process control
- Examples on quality KPIs
- Types of Measures
- Quality dashboard
- The balanced scorecard for the quality department
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...