Course description
The European Foundation for Quality Management (EFQM) Model is a globally-recognised management framework which allows organisations to achieve success by measuring where they are on the path towards transformation, helping them understand the gaps and possible solutions available, and empowering them to progress and significantly improve their organisation’s performance.
The Model can benefit both organisations of any size or sector and individuals seeking a tried and tested management framework. So if you want to define a strong purpose, inspire leaders at every level and create a culture committed to driving performance, while remaining agile, adaptive and able to evolve for the future, then the EFQM Model is for you.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
European Foundation for Quality Management (EFQM) Course is suitable for all organisational employees, but will particularly benefit:
- Quality Managers or those responsible for Excellence within the organisation
- HSE Managers
- Managers, supervisors and staff involved, or likely to be involved, in internal review and evaluation of organisational structure, functions or activities
- Risk and compliance managers
- Operations, HR, Finance Managers and Internal Audit
- Other management and staff who have an interest in performance, efficiency and effectiveness
Outcome / Qualification etc.
By the end of the European Foundation for Quality Management (EFQM) Course you will be able to:
- Understanding the concepts of EFQM model
- Using the techniques for quality management to lead their organization to excellence
- Assessment feedback report
- Using the DMAIC approaches to understanding improvement
- Using the business excellence matrix approach to create an Enable map for self-assessment
Training Course Content
Day 1
Fundamentals of the EFQM Model
- Understanding the need for change
- Understanding the 8 basic concepts for excellence
- Understanding the 9 Excellence model concept
- Benefits of the RADAR logic( use for reviewing the performance of an organization)
Day 2
RADAR Logic and its Applications
- Elements of the RADAR logic model
- Use of RADAR with Enablers
- Use of RADAR with Results
- Learn the methods of providing feedback to management
- Analysing the performance
Day 3
EFQM and Levels of Excellence
- Characteristics for excellence
- How to move towards excellence?
- Recognized EFQM schemes
Day 4
DMAIC Methodology
- Understanding the DMAIC model – (Define, measure, analyse, improve and Control)
- How to implement the DMAIC model?
- Improve performance using DMAIC model
- Proven methods of Problem solving
Day 5
Documentation for EFQM Model Management
- Elements of an EFQM model management document
- Understanding the importance of using Enabler map for detail approaches
- Business Excellence matrix and self-assessment
- Review of the course and “Question and Answer session”
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...