Course description
Quality management is the act of overseeing different activities and tasks within an organization to ensure that products and services offered, as well as the means used to provide them, are consistent. It helps to achieve and maintain a desired level of quality within the organization.
Quality management plays an important role in business, for example understanding of the client’s needs, ensuring that they always receive a product or service more than they desire. Understanding the effective quality management skills will manage the issues in business like decreasing re-work, labour shortage and increase profits and reducing costs.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
This The Fundamentals of Quality Management Course is ideal for:
- Budding Project Managers, Team Leads, Technical Leads, Project Leads
- Project Managers who wish to learn specifics of Quality Management
- Management Students who want to upgrade their understanding of the Quality concepts
- Quality Management Executives who are new to profile
Outcome / Qualification etc.
By the end of the The Fundamentals of Quality Management Course you will be able to:
- Identify a wide range of quality management approaches and tools to participants
- Determine which processes need to be managed to achieve consistent quality
- Analyse ways in which quality processes are managed
- Analyse root causes and solve quality problems
- Assess their own quality management skills and plan to remedy any gaps
- Cope effectively with any quality challenge, choosing appropriate tools and technique
Training Course Content
Day 1
Introduction to Quality Management
- Basics of quality management
- Principles of quality management
- Measuring overall cost of “Quality” and “Non-Quality”
- Understanding customer demands
- Methods and tools for maintaining quality
Day 2
Methods of Quality Service
- Easy proposed method for a successful quality management
- Measuring and analysing methods
- Statistics procedure control
- Concept of “Six sigma rule and balanced scorecard”
- Systems of quality management
- Understanding the ISO9000
Day 3
Finding the Gaps in Quality
- Concept of “Porter’s value chain” and it’s importance
- Auditing and preparation of audit reports
- Understanding the concept of “Root cause exercise” and “Root cause analysis”
- Concept of “Pareto” analysis and its importance
- Risk management and methods for problem solving
Day 4
Handling Customer Expectations
- Understanding the client demands
- Tips on how to exceed customer expectations
- Creating a successful team
- Importance of getting/requesting feedbacks
- Customer satisfaction
- Self-criticising methodology
Day 5
Effective Quality Leader
- Qualities of an effective quality leader
- Self-evaluation and its importance
- Common mistakes in quality management and how to overcome
- Understanding the delegation method
- How to plan for certification, the steps
- Review of the course and “Question and Answer session”
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...