Course description
Quality assurance helps a company meet its clients’ demands and expectations. High quality builds trust with your customers, which, in turn, makes you competitive in the market. It saves costs and fixes issues before problems become larger, and it helps to set and maintain quality standards by preventing problems, to begin with.
Investing in quality assurance is indispensable in many industries today. It is most effective when it’s in place from the start. When quality assurance is done right, it provides confidence, tests the product and lets companies market their products with few worries
This course will develop delegates skills in and knowledge of quality assurance and provide them with best practices they will be able to use in improving quality assurance within their organization’s including the new ISO9001.
Thecourse will provide a background to the various concepts of managing quality in organizations and examine how the risks and opportunities can be successfully managed in organizations through the effective management of quality assurance.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
This Quality Assurance EssentialsCourse ideal for:
- Department Managers
- Team Supervisors
- Human Resources Managers
- Finance Professionals who want to know more about quality assurance
- Finance Audit Professionals who want to understand more about management systems auditing
Outcome / Qualification etc.
By the end of this Quality Assurance EssentialsCourse, delegates will be able to:
- Be aware of the history of quality assurance and standardization
- Understand the part of effective teamwork in contributing to overall quality assurance in their organization
- State different models and frameworks for quality assurance
- Recognize the importance of the customer in the quality management system
- Understand the latest international frameworks in management systems and discuss some of the benefits these can bring to organizations
- Appreciate methods for identifying and improving interaction in business processes
Training Course Content
Day 1
International Standardization and the Global and Organizational Benefits
- Brief History of International Standardisation
- Economic Benefits of Standardisation
- Organizational Benefits of Standardization
- Standards as a Mechanism for Controlling Organizational Risks
- A Teamwork Approach to Quality
- Teambuilding Exercise
Day 2
Introduction to Quality Assurance and Control
- An Introduction to Quality Assurance and Control
- A History of Quality Assurance
- Introduction to Models of Quality Assurance and Control
- Concepts of Total Quality Management
- Deming’s Fourteen Points and other Approaches
- The Process Approach and ISO9001
Day 3
Process Approach to Managing Quality Assurance
- The ISO High Level Structure –Annex SL
- ISO9001 as a Framework for Managing Quality Assurance
- The Process Approach and the Organization as a Set of Inter-related Processes
- Risk and Opportunity in a Quality Management System
Day 4
Principles of Quality Assurance and Control
- Core Principles in Achieving Total Quality Management
- Prevention, Not Correction
- Customer Focused Quality
- Establishing Vision, Mission and Policy
- Opportunities for Organizational Continuous Improvement
- Building Quality through Teamwork
Day 5
Principles of Quality Assurance and Control
- Core Principles in Achieving Total Quality Management
- Prevention, Not Correction
- Customer Focused Quality
- Establishing Vision, Mission and Policy
- Opportunities for Organizational Continuous Improvement
- Building Quality through Teamwork
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