Course description
Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners and provide a functional and moral compass. To ensure effectiveness, these documents must be aligned to the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style.
In this course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization. We will also illustrate how performance against processes and SLAs can be measured and analyzed for continuous improvement.
The Developing Purchasing Policies, Processes & SLAs training course will guide the participants through the development of appropriate procurement strategies, to creating the clear and measurable processes that will allow them to ensure that strategies are successfully implemented.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
This Developing Purchasing Policies, Processes and SLAs Course is ideal for:
- Professionals working in Procurement, Purchasing or Buying
- Buyers in Public, military and government organisations
- Buyers working for private companies
- Managers of Purchasing sections
- Project personnel working with contractors
- Purchasing Managers in business, government and the military
Outcome / Qualification etc.
By the end of this Developing Purchasing Policies, Processes and SLAs Course , you will be able to:
- Outline the strategic role of purchasing in the organization
- Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
- Formulate policies to effectively govern the organization’s purchasing activities
- Design cross functional processes and procedures that optimize effort, cost, time, output and controls
- Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization
- Identify the requirements of cross-functional stakeholders
- Implement appropriate policies and procedures
- Select the appropriate sourcing routes for all types of purchase
- Minimise contractual disputes and uncontrolled spending.
- Create a balanced scorecard of Key Performance Indicators (KPIs)
- Measure performance against key performance measures and SLAs
- Draft clear, concise, actionable policies and procedures
Training Course Content
Day 1
Procurement Strategy in the Organisation
- Role of Procurement in the organisation
- Public and private procurement strategies
- Strategic Objectives
- Segmenting the procurement spend
- Best practices
- Alignment with stakeholders where do problems come from and are they avoidable?
Day 2
Procurement Choices and Approaches
- Single/Sole or multiple suppliers
- Appropriate procurement routes – tenders, negotiations, sole source
- Managing low value spends
- Supplier Selection processes
- Supplier Development
- National/Local supplier preference
- Partnership and Alliance relationships
Day 3
Policies and Procedures
- Ethics and Legal compliance
- National and International sourcing
- Electronic procurement options
- Blacklisting process
- Signing levels and approvals
- Commercial Risk Appetite
- Audit and inspection
- Process development
Day 4
Developing KPIs and SLAs
- Purpose of KPIs
- The Balanced Scorecard
- Using KPIs for continual improvement
- Buying Services compared to buying goods
- Role of SLAs
- Typical contents of SLAs
- Measuring internal and external performance
Day 5
Implementing Policies and Procedures
- Drafting clear policy statements
- Action words for clarity
- Allocating responsibility
- Writing clearly and well
- Accreditation of processes to International Standards
- Planning for implementation
- Personal Action plans
Request info
London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...