Course description
The European Foundation for Quality Management (EFQM) Excellence Model, is a self-assessment framework for measuring the strengths and areas for improvement of an organisation across all of its activities. The term ‘excellence’ is used because the Excellence Model focuses on what an organisation does, or could do, to provide an excellent service or product to its customers, service users or stakeholders.
While its origins lie in the private sector, public and voluntary sector organisations can also benefit from using the Excellence Model. It is non-prescriptive and does not involve strictly following a set of rules or standards, but provides a broad and coherent set of assumptions about what is required for a good organisation and its management. Each organisation can use it in its own way to manage and develop improvement, under the control of those who use the methods rather than an external evaluator.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
EFQM: Road to Excellence Course Ideal for:
- Professionals, leaders, supervisors and all those who are involved in quality management implementation and improvement of organizational performance.
- Individuals who are leading or participating in the organizational effort to apply for distinguished national and international quality awards based on the EFQM Model will also find the program beneficial.
Outcome / Qualification etc.
By the end of the EFQM: Road to Excellence Course you will be able to:
- Utilise self-assessment as an improvement tool.
- Build up a roadmap for their organization’s action plan.
- Prioritize improvement actions to ensure effective use of resources.
- Develop a plan to engage people within their organization to drive improvement efforts.
- Use tools and techniques to improve performance.
- Point out EFQM’s Levels of Excellence to determine own goals and aspirations.
- Distinguish the cultural aspects of Excellence to improve non-tangible strengths.
Training Course Content
Day 1
The Road Towards Excellence
- The Ingredients of Sustainable Improvement.
- Defining the Burning Platform.
- The Committed to Excellence (C2E) Journey.
- What is Excellence?
- Mapping Stakeholders and their Expectations.
Day 2
The EFQM Excellence Model
- What is Driving Change?
- Fundamental Concepts, Criteria and RADAR.
- Phases of Excellence.
- The 5 Enablers of the Model.
- Conducting a Self-Assessment.
Day 3
Prioritizing Opportunities to Improve
- Prioritizing the Output of Self-Assessment.
- Using Pareto Analysis.
- Improve versus Maintain versus Reduce.
- Assessing Impact versus Ease.
Day 4
Managing Improvement Projects
- The Six Phases of a Project.
- Project Success Criteria.
- Using RADAR to Implement Improvements.
- Preparing for the Site Visit in C2E.
- The Role of Validator.
Day 5
Putting the Model into Practice
- Using the Quick Check Tool.
- Creating Annual Action Plans.
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