Course description
EFQM Assessors come from a diverse range of organisations, from the private and public sectors, from SMEs to global multi-nationals, from industry, services and public sector. They bring a wide range of experience and knowledge to the assessment process.
This course has been designed to prepare individuals to Complete an internal assessment of their organisation. This training will help create the internal capability and skills to run a self-assessment program for your organisation. Participants will benefit from a one-to-one coaching and feedback throughout the training.
During the course, participants will get to practice using a number of tools, from simple self-assessments to a full Award simulation. After the course, they will be able to decide which tools are best suited to supporting your organisation and how to get started.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
The Internal Assessor Training is open to:
- Anyone who has a deep interest in the EFQM Excellence Model and the Assessment process. This course will help you perform a self-assessment in your own organisation, and enable you to identify which tool is most suited to your organisation.
Outcome / Qualification etc.
By the end of the EFQM : Internal Assessor Training Course, you will learn:
- About various Self-assessment techniques, practice these tools and decide which is most suitable for your organisation
- About The EFQM Excellence Model and its links to the Fundamental Concepts
- How to use different self-assessment tools
- Which option best suits your own organisation
- How to practice interviewing and workshop techniques
- To effectively apply the RADAR to produce value-adding performance analyses
- analyse the ecosystem of an organisation to provide context for an assessment
- identify relevant strategic themes for an organisation and ask strategically important questions
- apply the EFQM diagnostic tools effectively
- prepare value-adding feedback for an organisation
- behave in a professional and sensitive manner during an assessment
- identify relevant good practices
Training Course Content
Day 1
The EFQM Excellence Model
- EFQM Excellence Model elements
- The fundamental concepts of excellence
- The EFQM Excellence Model criteria
- Structure of results criteria
- Structure of enablers criteria
- The RADAR concept
- Assessing using the model: fundamental concepts
Key information and strategic themes
- EFQM management document structure
- Key information – overview
- Strategic themes
- Examples on strategic themes
- Empowering people
- STIBL’s journey towards excellence
Day 2
Applying the RADAR to enablers
- RADAR – enablers
- RADAR – approach
- RADAR – deployment
- RADAR – assessment and refinement
- RADAR questions to enablers
Applying RADAR to results
- RADAR results
- RADAR – relevance and usability
- RADAR – performance
- RADAR questions for results
Day 3
Assessing using the EFQM Excellence Model
- What is the EFQM Excellence Matrix
- Explore EFQM Excellence Matrix
- Scoring enablers with the Matrix
- Scoring the results with the Matrix
- Examples of scoring (1 enabler & 1 result)
- Reflection and lessons learned
- Workshop approac
Site visit simulation
- Purpose of site visit simulation
- Example of site visit plan
- Planning the details
- Good interview practices
- The impact of RADAR on interviews
Day 4
Writing feedback statements
- Preparing detailed feedback
- Feedback statements – enablers
- Poorly worded strength statements
- Well worded strength statements
- Poorly worded areas for improvement statements
- Well worded areas for improvement statements
- Feedback statements – results
- Poorly worded strength statements
- Well worded strength statements
- Poorly worded areas for improvement statements
- Well-worded areas for improvement statements
Scoring using RADAR
- The consensus and scoring process
- Feedback – scoring grids
- Scoring at criterion part level
- Scoring enablers
- Scoring results
- Scoring examples
Day 5
Feedback reports
- Content of typical feedback report
- Feedback against criteria
- Building management summary
- Tips on good feedback report
Applying the learning in your organization
- Self-assessment options
- Internal assessment Process
- Running the assessment approach
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London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...