Course description
Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others determine how we are perceived and therefore, each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level.
Interpersonal and Communication Skills training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Interpersonal and Communication Skills training course, is ideal for :
- Employees, supervisors, managers
- Team Leaders - prospective, new or experienced
- Supervisors
- Others seeking to improve their communication skills both on and off the job.
Outcome / Qualification etc.
By the end of the interpersonal and communication skills course, participants will be able to:
- Understand the principles of communication and interpersonal skills
- Learn strategies for communicating your message clearly
- Apply the skills necessary to communicate in an effective manner
- Demonstrate their ability to communicate across cultures
- Acquire the skills necessary for communicating in an effective manner.
- Improve their ability to communicate across cultures.
- Employ techniques for listening actively and empathically.
- Communicate in an assertive manner.
- Manage interpersonal conflict.
- Handle feedback and criticism constructively.
- Employ techniques for listening actively and empathically
- Manage interpersonal conflict
- Handle feedback and criticism constructively
Training Course Content
Day 1
Effective Communication
- Introduction to Communication
- Elements of Effective Communication
- Qualities of Effective Communicators
- The Communication Process
- Communication Beyond Words
- Sources of Miscommunication: Barriers
- Overcoming Communication Barriers
Day 2
Communication Across Cultures
- Improving Cross-Cultural Communication: Guidelines
- Managing Perceptions and Biases
- Understanding Communication Styles
- The Cross-Cultural Communication Skill Set
- Communicating within Multi-Cultural Teams
- Universal Laws of Persuasion: Process
Day 3
Interpersonal skills
- Building effortless rapport with colleagues
- Working with the boss
- Giving and receiving feedback
- Dealing with emotions
- Building trust with people
Assertiveness
- What is assertiveness and what it is not!
- The different behavioural styles
- Self-confidence and self-esteem
- Negotiating a win-win situation
Day 4
Communication Behavior and Conflict Management
- Passive, Aggressive and Assertive Behavior
- Verbal and Non-Verbal Elements of Communication
- Understanding Conflict: Sources
- Conflict Management Styles
- Mastering Conflict Management Skills
- Learning to Say No
Barriers to effective communication
- Types of physical interference affecting communication
- Positive and negative organisational climates
- Overcoming the barriers to communication
Day 5
Improving communication
- Understanding I’m ok, you’re ok life scripts
- Improving organisational communication
- Promoting better relationships
- Communication between managers and employees
Constructive Feedback and Criticism
- The Value of Feedback
- Positive and Negative Feedback
- Giving Constructive Criticism
- Dealing with Negative Criticism
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...