Course description
All relationships, be it business or personal rely on our abilities to convey the message clearly and concisely, expressing exactly what we mean and in an appropriate manner taking into account the context of the situation and the people, we are dealing with.
Communication is the key to business growth and development. No matter the area of application, it is vital for communication to take place in a clear and concise manner to avoid confusion and deliver the intent and essence of your message efficiently. For proper operations, it is of utmost importance for you to possess strong communication skills to be able to get your point across.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Effective Communication Skills training course is designed for:
- Business owners
- Managers
- Group leaders managing the teams
- Employees working at all levels
Outcome / Qualification etc.
After attending this Effective Communication Skills training, delegates will be able to:
- Introduce a wide range of practical communication skills to the participants
- Deepen participants understanding and awareness of themselves and others and how to manage emotions and habits
- Clarify communication pitfalls and how to avoid them
- Enhance the participants ability to achieve results through working with others
- Provide opportunities for participants to assess their own communication skills
Training Course Content
Day 1
Emotional Intelligence as Crucial Component of Communication
- Understanding the barriers in communication
- The layers emotional intelligence and its impact on communicating
- Stress management and the role of optimum level of stress
- Managing emotions
Day 2
Communication Basics
- Oral and written communication
- Non-verbal communication
- Active listening
- Giving and receiving feedback
- Assertiveness in communication
- Different communication styles
- Evaluating your communication style and its effectiveness
- Enhancing communication effectiveness
Day 3
Dealing with Conflict, Difficult People and Running Effective Meetings
- Conflict resolution and negotiating skills
- Conflict management styles
- Facilitating meetings
- Communication systems
- Leaders as communication role models
- Knowledge management
- Self presentation techniques
- External relations
- Various styles of leadership and their impact on communication
Day 4
Strategic and External Communication Skills
- Statements of vision, mission and values
- Enhancing teamwork
- Motivational communication
- Coaching and mentoring skills
- Delegation
Day 5
Communicating for Influence: Building Impact
- Communication and reasoning skills
- Storytelling
- Purpose-driven communication and influence
- Personal Impact Plan
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...