Course description
Supervising employees or tasks is not a simple matter. Supervisors need a certain set of skills in order to accomplish their jobs efficiently and effectively.
The supervisor is the critical business link between the higher echelons of a business deciding strategy and the people employed to deliver that strategy. The supervisor requires a whole range of skills to achieve the goals of the business and meet the needs of the supervised staff. This course trains new or existing supervisors on those essential skills to be successful.
Mastering SupervisorySkills Trainingcourse is designed to help delegates understand the initial skills and responsibilities that go with first line management responsibility. The course looks at a combination of skills and behaviours associated with management. Within any internal hierarchy certain behaviours and skill sets are required. In the case of supervisors and managers, this frequently means a change of mind set. Mastering Supervisory Skills course helps people gain the skills required to succeed in the workplace.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Mastering Supervisory Skills training course, Is ideal for :
- Supervisors
- Team leaders
- Employees who are potential to be promoted to a supervisory position
- Persons who want to gain supervisory skills to improve their career
Outcome / Qualification etc.
At the end of this Mastering Supervisory Skills training course, you will be able to :
- Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organisationdevelop a strategy for enhancing the effectiveness of their teams
- Develop a strategy to support and develop the performance of each member of their staff
- Review their personal working practices and managerial style
- Demarcate between supervisory and the operational roles
- Understand and practice basic supervisory skills
- Explain how to set and monitor objectives for themselves and their teams
- Recognise what motivates them and describe ways to motivate others effectively
- Use different communication techniques with their teams
- Use an appropriate strategy for task-delegation
- Motivate and support their teams to achieve their targets
- Demonstrate effective questioning skills
- Identify their sources of power and influence
Training Course Content
Day 1
The Supervisor's Role and Competences:
- Action planning
- Roles and responsibilities of the supervisor
- The competency concept - measuring actual behaviors against the model
- Understanding organizational culture
- Developing a network of relationships and influence
Day 2
Delegation and Management Style:
- Delegation skills and empowerment
- Management style – ‘situational’ & ‘differential’ leadership models
- Group dynamics and team formation
- Conflict and conformity in group situations
- Problem-solving and decision making
- Managing team meetings
Day 3
Communication Skills:
- Improving communications and relationships
- Dimensions of staff performance
- Practical motivation
- Appraisal - case studies in performance management
- Coaching and developing staff - the skills of on-job training
Day 4
Managing Performance & Relationships:
- Assertiveness
- People problems and problem people
- Constructive criticism - giving and receiving
- Discipline
- Fundamental principles for time management
- Managing time with other people in mind
- Planning and priority setting
- Interruptions and accessibility
- Understanding stress and managing stressed staff
Day 5
Managing Performance & Relationships:
- Assertiveness
- People problems and problem people
- Constructive criticism - giving and receiving
- Discipline
- Fundamental principles for time management
- Managing time with other people in mind
- Planning and priority setting
- Interruptions and accessibility
- Understanding stress and managing stressed staff
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...