Course description
Policies and procedures should be one of the first places managers and staff go to when they have any doubts about what they should do.
Poor or missing policies and procedures are some of the main reasons why staff find themselves stuck, wasting time or making mistakes. Sometimes, they have to deal with contradictory information. They can also find it hard to find the right advice quickly.
But with clear, active and specific writing, every employee or stakeholder will know where they stand and how they should act in any professional situation.
This course will prepare delegates to create effective policies and procedures, vital reports, and other related documents such as Specifications and Standards.
The focal point of this course will be on making these effects within the organisation and consider issues for example compliance, language, and hierarchical culture.
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
Writing Effective Policies and Procedures Training Course ideal for:
- Staff responsible for writing policies and procedures will greatly benefit from this programme.
- Managers at all levels who wish to consolidate, refresh and reinforce their knowledge and skills
- Quality Assurance Professionals
- Human Resource Professionals
- Policies Owners and Writers
Outcome / Qualification etc.
By the end of this Writing Effective Policies and Procedures Training Course, you will be able to :
- Create professional documents
- Identify the main clauses that appear in them
- Understand real examples of policies and procedures
- Understanding of methods used in drafting effective policies and procedures
- Avoid ambiguity and uncertainty
- Apply methods to highlight potential problems with existing Policies and Procedures and improve their effectiveness
- Increase working knowledge of implications and potential problems with Policy and Procedures
- Better awareness of the commercial impact of drafting issues
- Improve the ability to reduce the risks
- Gain an opportunity to review Policy and Procedures and understand their importance to business
- Understand the different roles of documents
- Learn drafting skills that will be usable in a wide range of situations
- Have the chance to practice drafting skills in a non-threatening environment
- Improve their strategic thinking on how to develop Policy and Procedures documents
- Learn practical techniques for the drafting of Policy and Procedures
- Illustrate the impact of non-compliance and build fully compliant procedures
- Demonstrate ability to manage and reduce risk effectively
Training Course Content
Day 1
Introduction to Policy & Procedure Writing
- Introduction
- Why Policies are important
- What makes a decent policy
- The structure of policy and procedures
- How to Start Writing Policies and Procedures
- How to Write Procedures to Increase Control
- Writing Procedures for Results
Day 2
Setting up a Governance Policy Framework for Policies and Procedures
- The legal and compliance role of Policies and Procedures
- The review process and approval
- The rationale of writing disclaimers
- The role of policy and procedures
- What needs to be included
- Who should be included
- The review process
- The approval process
- Writing styles
- Incorporation and editing of different documents; integrating into one style
Day 3
Implementation of policy and procedures
- Auditing and Monitoring policy and procedures
- Maintaining a strategic distance from equivocalness
- Quality Management Standards – ISO 900
- Management Commitment: The Key to Getting Procedures Used
- How to ensure staff compliance – holding users responsible
- How to notify users
- Special Cases
- Notifying Managers first
- Meeting Work Plans and Notification Forms
- Resistance factors and Dealing with resistance
Day 4
Standard Operating Procedures (SOPs) Format
- Authorization, Production and Distribution of SOPs
- Revising and Updating Policies and Procedures
- Creating good manuals and handbooks
- What to put in a manual or handbook
- Design elements
- Production elements
- Distribution issues
Day 5
Case Studies Analysis
- Creating a Perfect document
- Verification
- Validation
- Editing
- Proofreading
- Who Reviews?
- Board/Delegated Authority Ratification and Review Process
- Optional Group workshop/exercises
- Group discussion
- Course review/wrap-up
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London Premier Centre
London Premier Centre is a UK leading training provider based in London and specialises in international short courses. Our inspiring, comprehensive portfolio of more than 400 professional development courses and seminars covers a wide range of professions from Administration, Leadership,...