Course description
Effective Communication Skills
This course develops delegates understanding of how we communicate and presents several easy-to-use soft skills techniques can improve their ability to establish rapport with others, strengthen relationships and avoid common conversational traps.In particular, the course covers areas such as listening, probing and understanding other people’s perceptions as well as understanding intentions and their impact. The course also looks at the importance of taking responsibility and avoiding the blame cycle. Delegates will learn to manage their emotions so that they don’t derail conversations. They will practice techniques to effectively manage difficult conversations and express themselves clearly and positively.
Suitability - Who should attend?
For everyone, at every level, looking to improve their communication skills with others.
Outcome / Qualification etc.
For everyone, at every level, looking to improve their communication skills with others.
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London Training for Excellence - A leading international training provider
London Training for Excellence (LondonTFE) provides over 300 training courses for business entities and individuals in more than 30 locations worldwide. LondonTFE offers courses designed to transform delegates' training, helping them develop and sharpen essential skills throughout their career growth...
It was excellent all in all