Interpersonal Skills - CPD Certified (In-house)
Interpersonal Skills (In-house)
This workshop reviews current thinking on empathy looking at practical ways to enhance understanding of other’s feelings and perspective. Non-verbal signals will be explored to gain information about other people’s emotions, feelings and behaviour.
Active listening is an important component and the workshop will look at a number of techniques to improve listening to communicate at deep levels to win hearts and minds.
Upcoming start dates
Suitability - Who should attend?
For leaders who are required to build interpersonal skills , empathy, verbal and non-verbal communication and want to be engaging and in a clear understandable manner based on core ethics and values.
Outcome / Qualification etc.
CPD Points:6
Learning Outcomes
- Understand empathy and ways to build rapport quickly
- Employ advanced communication skills techniques
- Use skills to build relationships on a one to one basis, in small groups and in large teams
- Determine how values and ethics drive social and corporate responsibility
- Develop personal presence and impact
Training Course Content
- Welcome & Course Introduction
- Review personal objectives
- Awareness of others
- Observed behaviour / reading body language
- Empathy - supporting others
- Levels of communication
- Active listening
- Mapping minds
- Mapping hearts
- Ethics and Social Corporate Responsibility
- Personal Action Plan
- Review Personal Objectives
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For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...