Emotional Intelligence for Sales People - CPD Certified (In-House)
Emotional Intelligence for Sales People (In-House)
The main aim of this workshop is to help participants understand how emotional intelligence offers a means for developing the communication and interpersonal skills needed by salespeople to develop and improve relationships with customers.
participants will explore in detail the ability to recognise their emotions, understand what they're telling them, and realise how their emotions affect people around them. This is particularly important in sales, as it is becoming more and more difficult to differentiate between products in a particular sector for any length of time. This means that the quality of the relationship with the sales person can make the difference.
Upcoming start dates
Outcome / Qualification etc.
Learning Outcomes
- Understanding emotional intelligence
- Applying emotional intelligence to enhance sales performance
- Self awareness / elf management / social awareness / relationship management
- Developing personal impact
- Developing success strategies
Training Course Content
What is emotional intelligence?
Group discussion
The four elements of emotional intelligence
- What impact Emotional Intelligence can have on sales performance?
- Self Awareness
Emotional Self Awareness
Accurate Self Assessment
- Self Management
Transparency
Adaptability
Initiative & optimism
- Social Awareness
Empathy
Organisational Awareness
Service Orientation
- Relationship Management
Influence & building trust
- Enhancing sales performance
Linking benefits to client needs with integrity
Advancing the sale
Handling objections
Expanding the sale
- Developing success strategies
Maintaining peak performance
Emotional intelligence and how it underpins personal impact
- Review personal objectives
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For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...