Course description
This course is designed to demonstrate to delegates how they can become more sensitive to their own needs and the needs of others. It will deepen their knowledge of how emotions affect behaviour and equip them with tools and strategies to move from negative to positive emotional states.
Upcoming start dates
Suitability - Who should attend?
This programme is ideal for those looking to increase their self-awareness, personal effectiveness and people skills.
Outcome / Qualification etc.
- Inspire co-operation, trust and confidence in others
- Master difficult situations and achieve the best outcome possible
- Resolve conflict effectively
- Develop relationships based on trust
- Improve coaching abilities
- Improve decision making and achieve better results
Training Course Content
- Emotions and why are they important for effective communication
- Why we think, feel and act the way we do
- Recognising emotions and their impact on our behaviour
- Identifying situations that can be handled better
- Responses - choice or habit
- Moving from negative to positive states
- Altering your physiological state to impact on your psychological state
- Understanding the impact of our language on our own and the mental state of others
- Using creative language to generate new possibilities
- Listening with empathy and enhancing self-esteem
- Broadening perceptual awareness
Course delivery details
Continuing Studies
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Cosensa Learning and Development Training Courses
Cosensa Learning & Development offers training courses for professionals and organisations throughout the public, private and third sectors. All Cosensa trainers are highly qualified, with extensive experience in training and coaching. Cosensa's wide range of open courses are delivered throughout...