Emotional Intelligence at Work
- At the end of this course you will understand the role and impact of emotions in business interactions and relationships. You will have the opportunity to develop your self-awareness by understanding your own triggers and how to manage and direct your emotional responses so they better serve your needs. You will gain a toolkit to support how you structure your emotional responses for use in your professional environment.
You will also learn how to improve the quality of your interactions with those around you through identifying and responding effectively to the emotions of others. You will learn techniques for building more effective relationships, ways to improve your communication skills and manage difficult interactions.
What to expect
- Courses never cancelled .
- Restaurant lunch .
- Last minute rescheduling .
- 24 month delegate support forum .
- And more... .
Upcoming start dates
Choose between 33 start dates
Suitability - Who should attend?
This course is for professionals who want to improve how they deal with colleagues, customers, and suppliers. It is especially helpful for those whose roles require them to handle tricky or emotionally charged situations.
Training Course Content
Introducing Emotional intelligence:
The background to 'Emotional Intelligence'Multiple Intelligences
The science behind Emotional Intelligence and the brain
Self awareness: Understanding your Emotions
The source of emotionsEmotional cause and effect
The emotional challenge and opportunity
Identify your own emotional triggers, motivations and drives
Self regulation: Managing your emotions
Feelings, perceptions and beliefsUnderstanding your reactions under stress and conflict
Choosing your emotions
Re-charge your emotional reserves
Empathy: Understanding the emotions of others
Different behavioural stylesRecognising others' motivations, triggers and reactions
Allowing for different perspectives and diversity
Effective conversation techniques: questioning and listening
Social Skills in the business context
Looking and listening for communication cuesUnderstanding non verbal communication - how to read and interpret
Building rapport
Managing emotional boundaries
Motivation, energy and drive
Emotionally Intelligent teams
Action planning
Expenses
List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.
Request information - obligation free
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Reviews by course attendees
Average rating 4.9
Based on 177 reviews.
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05 Dec 2023
25 Oct 2023
Most useful topic: Drama Triangle
25 Oct 2023
Most useful topic: Triggers for anger. Styles of communication
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E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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Most useful topic: Empathy and working in teams; understanding their emotions