Mediation and Conflict Resolution
Delegates will learn how toget the most out of their communications, by learning how to manage disputes and resolve conflicts. Thecourse will give you a solid understanding of the mediation process with proven guidelines in order to work towards understanding how to produce a resolution that works for everyone.
Upcoming start dates
Suitability - Who should attend?
This courseis aimed at anyone who has not received any formal training, or little training and wants to improve their skills in mediation, conflict resolution and defusing difficult situations or people.
Outcome / Qualification etc.
CPD Points: 6
Learning Outcomes
At the end of this programme, you will:
- Have the skills and knowledge to be able to mediate when required.
- Understand the methods you can use to mediate or solve conflicts.
- Gain vital experience through practice sessions in mediation.
- Use questioning and listening techniques effectively.
Training Course Content
- What is meant by the term mediation?
- How to prepare for mediation
- The structure of a mediation session
- Skills and attitudes needed to mediate effectively
- How to use quality questioning techniques
- Defining the issues and setting an agenda for the mediation session
- The importance ofcommon interests and goals
- Effective methods for reaching an agreement and how to resolve effectively
- Skills practice sessions
Request information - obligation free
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...