Course description
Virtual Performance Conversations (Using Actors)
This virtual session builds managers’ skills and confidence in holding one-to-one conversations remotely with their staff.
The session is highly experiential – managers work together to build learning across a range of potentially challenging types of conversation.
The conversations are brought to life through the use of actors, who bring realism to the scenarios and give ‘in the moment’ feedback to participants.
Everyone gets a turn practising their skills, getting feedback from the actor and from their peers, and giving feedback in their turn. It’s a collaborative, supportive, interactive session – with real impact.
Upcoming start dates
Training Course Content
Welcome, introduction and set up
- Effective conversations, impact and challenges
- Virtual v face-to-face discussions
2 Performance conversations in action
- A short demonstration by actors of a conversation between a manager and an employee showing some good practice but with many areas for improvement.
- Plenary discussion to highlight best practice, with links to pre-reading.
3 Skill-building practice
- Break-out rooms used with an actor in each room to play the role of the employee. Four participants and one actor in each group.
- Four individual practice sessions and feedback. All of the group are actively involved in supporting the participant conducting the conversation through observation, support as required in ‘time outs’, and in providing feedback. Individual sessions are up to 10 minutes long. In that time participants practise a high-quality conversation rather than feeling they need to complete a full conversation in the time allocated.
- Plenary debrief of learning
4 Performance conversations in action
A short re-run of the actor-demonstrated conversation to consolidate and reinforce learning.
5 Actions and next steps
- Review of learning
- Personal actions
Top 10 Awards
Top 10 Winner - 2024
We're delighted to announce that Maximum Performanc is a winner in our Top 10 Remote Working Courses 2024 category.
Each year, we select the Top 10 most popular courses on our site in some of the most popular categories to make it easier for our users to find the right course for them - so you can book with confidence.
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Maximum Performance
At Maximum Performance, we are passionate about improving the performance of individuals, teams and organisations. Our extensive portfolio of courses are offered via a range of flexible delivery options - including open courses, in-house training, webinars and virtual classrooms. We...