Course description
Secretaries, personal assistants, executive assistants, members of the document production team and other office professionals all require the ability to write clearly, and proofread carefully and correctly. Attention to detail is the key to clear communication and organisation in the workplace.
Jackie Sheldon presents this webinar which provides guidance on emailing clients or suppliers, arranging billing guides, drafting invoices with covering letters and any other writing task you may be expected to undertake.
It will cover why written formats are necessary, the importance of proofreading, basic grammar rules and common mistakes, including redundant words and when to use contractions.
Upcoming start dates
Outcome / Qualification etc.
Training Course Content
Introduction
A successful office professional (including secretaries, personal assistants, executive assistants, members of the document production team and other support staff) will have the ability to be able to write clearly, precisely and will be able to proofread carefully and correctly.
Attention to detail is key to ensure clear communication and organisation.
If you are in a support staff role that includes generating documents (including emails to clients or suppliers, booking venues, arranging billing guides or drafting invoices with covering letters to clients) together with creating a variety of other documents for your team, then this webinar is for you.
What You Will Learn
This webinar will cover the following:
- Why we use a written format and the purpose of the document being created
- Importance of accuracy and proof reading
- Basic grammatical rules
- Common mistakes (including ambiguity, passive instead of active voice, redundant words and when to use contractions)
Expenses
MBL Seminars Limited
MBL is a leading learning and development provider for professional service firms. Over the past 18 years, more than 198,000 people across 23,000 different organisations spanning 81 countries, have chosen us to deliver their training. With over 800 expert speakers...