Course description
Developing Resilience
Would you like to develop the skills to perpetually grow in the face of challenges and set-backs? In order to make this a reality, a wide number of factors are required including our ability to process information using rational thinking, our mindset and our ability to manage our emotions both with ourselves and our co-workers. This course touches on all these vital factors and much more.
You Will Learn How to:
- Understand the importance of personal resilience and having a positive focus in the workplace
- Adapt your approach to work, and how to become more optimistic
- Overcome self-limiting beliefs and behaviours to ensure success
- Use tried-and-tested tools to develop your personal resilience
- Develop key tactics to ensure organisational resilience
- Use Emotional Intelligence techniques to improve workplace communication
Training Course Content
- The Significance of Resilience – Overview of the attributes and traits of resilient people, as well as the importance of resilience in the workplace. Attendees will have the opportunity to assess their own level of self-resilience.
- Positive Vs. Negative Thinking – A case study will be reviewed, which demonstrates the impact of negative thinking on a relatively minor situation causing it to escalate negative feelings. A questionnaire will be completed to establish what type of thinker the participant is.
- The Three Dimensions – Understanding; Permanence, Pervasiveness and Personalisation, as well as our ability to ‘bounce-back’. This will build on the previous questionnaire and will highlight areas to help the participant focus on areas of improvement for the future.
- Overcoming Negative Thinking – The ABC Technique – Looking at; Adversity, Beliefs and Consequences and how to use this process to overcome negativity. An exercise will be introduced that encourages participants to turn negative thoughts into positives.
- The Ladder of Inference – This model highlights our natural tendency to allow our past experiences and beliefs to influence how we react to situations. Participants will be encouraged to use this model to focus on the facts of a situation and to refrain from adding their own interpretation.
- Locus of Control – This model addresses the idea that individuals perceive issues from a place of either Cause or Effect (in other words, things happen to them, or because of them). Attendees will participate in an exercise that identifies their own outlook and the effect this might have on them. Tips will be provided on how to be more Cause driven.
- Levels of Resilience – This section explores the relationship between individual and organisational resilience, as well as areas of possible crossover.
- The Resilience Grid – Attendees will have the opportunity to apply the resilience grid on an individual and organisational basis to define what they can do to improve resilience in both areas.
- Developing Emotional Intelligence – Identifying “quick wins” by applying emotional intelligence to assist us to improve our communication and to enhance our level of resilience. The five key skills of emotional intelligence will be covered.
- Helping Others to Become Resilient – This activity identifies opportunities to assist and encourage others to increase their personal resilience.
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Expenses
Price on Application
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PowerCall Global Training
PowerCall Global Training Ltd is a training course provider based in London, UK. We provide engaging, friendly and highly valuable courses in a wide-range of business skills: communications, negotiations, management, sales, social media, telemarketing, and more. Our training is available...