Course description
Emotional intelligence, or EQ, is the ability to identify and manage emotions. It refers to an individual’s capacity to perceive and express themself as well as positively interact with others. Emotional intelligence helps you manage your moods, behaviours, and relationships. It also impacts your thinking and decision-making skills. Emotional intelligence has been associated with better job performance, more successful leadership, improved productivity and relationships at work. This current topic has been researched extensively over the last decade and holds great importance for managers, leaders and employees. And it’s not just about EQ that affects our performance in the workplace; it’s about behaviour as well. People with high emotional intelligence can better handle stress and other situations that lead to feelings of anger, sadness or fear. To add to that, they have a heightened capacity for empathy. The benefits extend beyond the workplace to your personal and familial relationships.
What is the role of self-regulation?
Understanding yourself and your feelings is the first step towards mastering self-regulation. A good leader must be able to control their emotions and responses to effectively handle conflicts and trying circumstances. In simple words, self-regulation is turning the negatives into positives. If a team comes across an issue, these leaders maintain a positive outlook and solve the problem constructively without losing their patience.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
The course is appropriate for a wide range of scholars and professionals who are associated with the corporate world and want to succeed in their ventures:
- Senior management
- Policymakers
- Departmental heads and managers
- Project managers
- Product managers
- Government officials
- Team leaders
- Start-up founders
- Entrepreneurs
Outcome / Qualification etc.
The course has been developed with the following objectives:
- To highlight the importance of emotional intelligence in the workplace
- To understand the interplay of emotions and moods within an organisation
- To understand the importance of recognising and controlling emotions whenever required at the workplace
- To understand the correct way of expressing emotions in the workplace
- To enhance teamwork with increased productivity through better-regulated emotions
- To understand ways of dealing with the negative emotions of customers, colleagues and others
- To learn efficient techniques of self-awareness and self-regulation of emotions at the workplace
- To become a more accepted leader and manager with better EQ
Training Course Content
Module 1: Emotions and Moods in an Organisation
- Difference between emotion and mood
- Moral emotions
- Positive affect and Negative affect
- Function of emotions
- Felt and displayed emotions
- Sources of emotions and moods
Module 2: Introducing Emotional Intelligence
- Affective Events Theory
- Perceiving emotions
- Developing conscientiousness
- Understanding the meaning of emotions
- Regulating emotions
- Model of Emotional Intelligence
- Need for Emotional Intelligence at the Workplace
Module 3: The business case for Emotional Intelligence
- Better learning and development
- Better productivity
- Enhanced communication skills
- Better team performance
Module 4: Dealing with Emotional Dissonance
- Cause of emotional dissonance
- Consequences of emotional dissonance
- Resolving cognitive dissonance
Module 5: Emotion Regulation in the Workplace
- Workplace diversity
- Surface acting
- Deep acting
- Side effects of emotional suppression
- Cognitive reappraisal
- Venting (Social sharing)
- Emotional mindfulness
Module 6: Emotional Intelligence and Organisational Effectiveness
- Impact on organisational effectiveness
- Measuring your EI
- Sources of EI in organisation
- Pros and Cons of High EI in Employees
- High EI leader
- Impact on organisational commitment
Module 7: Components of Emotional Intelligence for a Leader
- Self-awareness
- Self-regulation
- Emotional autonomy
- Motivation
- Empathy
- Social skills
Module 8: Self-Awareness and Social Awareness Strategies
- Self SWOT analysis
- Seeking feedback
- Developing adaptability
- Know your emotional triggers
- Self-discipline
- Seeking new experience
- Journalizing
- Johari window analysis
- Active listening skills
- Empathetic acknowledgement
- Nonverbal communication cues
Module 9: Self-Management Strategies
- Goal setting
- Self-reinforcement
- Self-evaluation
- Stress management
- Time management
- Self-motivation
- Developing accountability
Module 10: Role of Emotional Intelligence in Talent Development
- Better workplace environment
- Enhanced teamwork
- Leading by example
- Identifying candidates with EQ
- ROI of training in Emotional Intelligence
Module 11: Building an Emotionally Intelligent Organisation
- Breakthrough leadership from top management
- Personal competence and social competence
- Developing company awareness
- Customer awareness
- Customer skills
- Working with feedbacks
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Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...