Course description
Are you tired of constantly being overwhelmed as an administrative assistant? Do you want to learn how to be an effective administrator without burning out? Do you struggle to satisfy your employer or boss? As an office administrative assistant, you are expected to function at yourhighest level of efficiency and productivitywhile juggling various other responsibilities. In today’s modern workplace, administrative assistants must simultaneously handle several projects and responsibilities. In addition, the current office administration position is about delivering a professional support role to a team or an executive, requiring good time management, planning, and prioritizing abilities. As a result, the position and responsibilities of an administrative assistant should never be taken lightly.
Administrative assistants and office administrators are sometimes referred to as the heart of an organization. They are responsible for keeping everything running smoothly. The primary responsibility of administrative assistants is to guarantee that all procedures in an organization are followed to plan. To be an effective and highly productive expert as an administrator, you will need to have the full range of specialized abilities and knowledge that this profession requires. To be a competent and successful administrative management specialist, you will need a solid foundation of knowledge and skills, which this course provides.
Upcoming start dates
Suitability - Who should attend?
Who should attend?
Administrative workers who organize and coordinate activities in an office setting may benefit from this training. Participants’ information and skills from this training will help them run offices more efficiently and successfully. As a result, the training course targets the following:
- Executive assistants and office managersin a wide range of positions, frompersonal assistantstosecretaries,department coordinators, HRandfinance specialists
- Any working staff memberwho wants to enhance their talents and challenge themselves to succeed at the office is welcome to attend.
- Administratorsseeking to increase their productivity
- Any aspirantto the position of manager
Outcome / Qualification etc.
The objectives of the Highly Productive and Effective Administrative Assistant Training Course by Rcademy are for participants to:
- Learn about the importance of productivity and efficiency in the workplace
- Understand how to organize and arrange their time at the office to get the most out of it
- Acquire the skills to use computer-based resources and practice effective time management techniques
- Understand the fundamental concepts and technology underpinning document/records management, content management, and knowledge management
- Learn to communicate both internally and externally by employing professional business writing strategies
- Understand and apply the concepts of emotional intelligence in the workplace
Training Course Content
Module 1: Introduction to Office Administration
- Nature and scope of office administration
- General job descriptions of administrators
- Definition of productivity
- Efficiency vs effectiveness
- Performance evaluations, evaluations, and action plans
- Taking charge
Module 2: Becoming an Effective Administrator
- Streamlining the workflow of an organization
- Skills and Competencies of an effective administrator
- Understanding the Role of an effective administrator
- Organizing people and creating roles
- Best practices in workplace management
- Competences in cross-departmental coordination
Module 3: Developing a Framework for Office Management
- Tips & Techniques for a stable workflow
- Assembling to-do lists and timetables
- Using Outlook, schedulers, and planners effectively
- Frameworks for managing an office
- Productivity-enhancing tools for the workplace
Module 4: Technical Abilities of a 21st-Century Administrator
- Mapping your thought process
- Techniques for managing projects
- Organizing and managing large-scale events
- Problem-solving instruments for making decisions
- Developing SMART goals
- Personality Types and the Management of human resources
- Management of material resources
- Creating a culture of open communication among managers
Module 5: Soft Skills for an Effective Administrator
- Negotiation and persuasion
- Self-leadership
- Effective communication methods
- Barriers to communication
- Time management
- Showing empathy
Module 6: Using Technology for Office Management
- Composing and deciphering corporate papers
- Policies and Procedures in the Workplace
- Compliance and audits in the workplace
- Taking use of modern technologies and social media
Module 7: Performance Measurement in the Workplace
- Process measurement and evaluation
- Establishing key performance indicators
- Human capital and human resources: a basic understanding
- Creating a SWOT analysis for each department
Module 8: Strategies for Managing an Office
- Planning and implementation of business processes
- Preparing budgets for office expenses
- A fundamental understanding of financial reporting
- Data and information management
Module 9: Stress Management and Emotional Intelligence
- Guidelines for developing one’s Capacity for Empathy
- Acknowledging and coping with challenging conditions
- Managing several managers’ demands and distributing the task
- Encouraging employees to develop emotional intelligence at work
- Developing a sense of security
- Enhancing one’s physical and mental well-being
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...