Course description
The ability to communicate effectively can make or break one’s professional career. Research has shown that communication skills are among the top considerations of employers. In this highly interactive Rcademy Tactful and Diplomatic Communication Skills Training Course, participants will learn how to master tactful and diplomatic communication skills. They will be taught the different styles of communication and how to adapt each style to meet the needs of the person or situation. Attention is also given to personality types, word choices, body language, and tonality. Participants will also learn about the role of communication in contemporary workplaces, setting your tone, and effective listening.
What are the essential actions for communicating with tact and diplomacy?
A credible communicator is essential in gaining people’s cooperation and trust, especially in the workplace. When you don’t come off as reliable, your team members are likely to question your motives, meet your instructions with resistance, and ultimately offer you limited efforts. Distinguishing yourself as an effective communicator, the kind people listen to and respect involves communicating with credibility, tact, and diplomacy. These skills require knowing the right words and how to say them, including tone, inflection, body language, and facial expression.
Some of the necessary actions for effectively communicating with tact and diplomacy include:
- Practice two-way communication
- Openness to different perspectives
- Repeating your message
- Carefully curating your message
- Understanding your audience and their expectations
What is tact, and why is it important in communication?
Tact refers to the ability to communicate and tell the truth in ways that consider the feelings and reactions of others. It allows you to render difficult feedback, say the right things to preserve relationships, and communicate sensitive information. Tact encompasses various items, such as respect, self-awareness, compassion, diplomacy, courtesy, discretion, empathy, emotional intelligence, and subtlety. The ability to communicate tactfully comes with many benefits, such as strengthening your reputation. Communicating with tact helps you to build a credible profile. It also allows you to display good manners, preserving existing relationships and building new ones. A diplomatic approach shows professionalism, integrity, character, and maturity.
Upcoming start dates
Suitability - Who should attend?
The Rcademy Tactful and Diplomatic Communication Skills Training Course is specially curated to help participants attain the following outcomes:
- Recognize the value of effective communication in advancing the company’s productivity
- Understand the various communication technologies and the various styles of communications
- Explain the different ways and techniques social media can be used in promoting effective communication
- Master the techniques of tact and diplomacy needed to thrive in a contemporary business environment
- Identify different personality types and how to relate to people based on their personality type
- Understand how to organize and lead meetings that are beneficial to everyone
- Master tonality, body language, and inflection in communication
- Learn how to render feedback and manage conflict with tact and diplomacy
Training Course Content
Module 1: Fundamentals of Effective Communication
- Overview and definition of terms
- Types of communication
- Elements of communication
- Reading people
- Techniques for boosting communication skills
- Listening
- Traditional communication model
Module 2: Measuring Your Vocal Impact
- Introduction to tonality
- Setting your tone
- Elements of vocal impact
- Syllable and word stress
- Applying assertiveness in tone
- Asking questions
Module 3: Presenting with Style
- Preparing to present
- Changing your emotional state for success
- Visual aids and stagecraft
- The art of presentation
- Using Q&A to your advantage
- Feedback and presentation practice
Module 4: Grammar and Sentence Construction
- Archived English
- Positive language
- Redundant phrases
- Fillers
- Common grammatical errors
- Cliches and how to avoid them
Module 5: Verbal Communication
- Para-language
- Positive and negative language
- Communication styles
- Communication styles
- Emotional intelligence and self-awareness
- The power of voice and posture
Module 6: Rapport Building
- Verbal nods
- Conversation starters
- Establishing trust
- Acknowledgment and empathy
- The power of initiative
- Applying interpersonal nuances
Module 8: Business Communication Techniques
- Passive communication
- Role of behaviors in communication
- Assertiveness in communication
- Aggressive communication
- Communicating to suit personality types
- Selecting a communication style
Module 9: Non-Verbal Communication
- Gestures
- Body language
- Communicating in meetings
- The range of non-verbal communications
- Written communications
Module 10: Persuasion, Influence, and Conflict Management
- Talking organisationally
- Push vs pull model of persuasion
- Understanding Conflict
- The Place of Conflict in Relationships
- Cross-cultural communication
Module 11: Communicating with Tact and Diplomacy
- Defining terms
- Tactful communication techniques
- The benefits of tactful communication
- Diplomatic communication strategies
- Strategies for avoiding common communication problems
Course delivery details
How will this course be presented?
The contents of this course are curated solely to satisfy and boost participants’ skills in effective communication; it is participant-based. Different quality methodologies and techniques are employed to ensure constant participation and satisfaction of participants. The course will be taught by seasoned professionals in the field, together with extensively researched modules that thoroughly deal with the principles and practice of crisis communications and media relations.
The Rcademy Tactful and Diplomatic Communication Skills Training Course comprises theory and practical learning through lecture materials, case studies, visual aids, group discussions, problem-solving notes, evaluation of class activities, seminars, quizzes, and individual reports after each interaction.
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Rcademy
Rcademy is a global training and consultation organisation set out to bridge the gap between you now and what you can be in the near future. We are facilitators of knowledge impartation. Our team of established and experienced training enthusiasts...