The Advanced Operations Management Training Course

Module 1: Background to Operations Management

• Definition and rudiments of operations management
• The concept of the business model
  – Definition of business model and relevance to operations
• History of operations management
• Definition and examples of positioning strategy
• The concept of productivity, competition, and production
• Description, forms, and Relevance of business management procedures
• The idea of services marketing
  – Similarities and dissimilarities between goods and services
• The theory of constraints
• The concept of the value chain
  – Definition
  – Example
  – Analysis

Module 2: Principles and Practice in Operations Management

• Functions and Responsibilities of operations management
  – Efficient resource planning
  – People, procedures, and systems alignment
• Operational performance assessment
  – Quality delivery
  – Identifying, analyzing, and minimizing operational risks
  – Effective operational controls
• Change management
  – Curating process capacity
  – Curating operational efficiency
  – Resources adjustment
• Information Systems in operations management
  – Background in management information systems
  – Appropriate stages of management information
  – Management information dissemination
• Corporate governance and operations management
  – Compliance
  – Improvement strategies

Module 3: Business and Operations Procedures

• What is business process modeling?
• Identification and evaluation of business procedures
• Creating a process map
• Enterprise resource planning as a tool for business procedures
• Process measurements
  – Thruput
  – Inventory
  – Flow time
• Configurations and Impacts on system performance
• Discovering and addressing business procedure bottlenecks
• Batching
  – Balance scorecard tactics

Module 4: Supply Chain and Operations Management

• Temporary supply chain execution
• Building and incorporating a sustainability framework
• Principles of a circular economy
• Framework on intent-based execution
• Lateral and vertical succession planning for the workforce
• Organizational culture and scaling of industry business unit

Module 5: Quality Control and Management

• Description and dimensions of product quality in supply chain and operations
• Continuous quality improvement
  – Definition
  – Procedures and methodologies
• Definition and procedures of quality circle
• ISO 9000certification
• Quality, profitability, and Responsibilities of Managers

Module 6: Forecasting and Demand Planning

• Definition and factors of quantity demanded
• Demand forecasting strategies
  – Average movement
  – Exponential smoothing
• Qualitative data and demand forecasting
• Alternatives for demand management

Module 7: Improvement of Process Control

• Definition and Principles of statistical process control
• Principles and examples of total quality management
• Organization’s implementation of total quality management
• Proponents of total quality management
  – Deming
  – Juran
  – Crosby
• Approaches to a quality school of Management
• Principles and Procedures of six sigma

Module 8: Performance Measurement and Process Variability Evaluation

• Operational performance standards
• The concept of statistical variability
• Measurement and analysis of variability in business
• Valuation methods
  – FIFO
  – LIFE
  – Weighted average

Module 9: Inventory Management and Supply Chain 

• Supply chain management
  – Technology
  – Measurement
  – Relation and material sync
• The practice of supply chain management in customer, business, and supplier network
• Goods and services logistics
• Features and objectives supply chain management
• Bullwhip effect
  – Causes and implications
• Components of merchandise inventory
• Types and methods of inventory cost
• Lean management systems
  – Just-in-time inventory
  – Structure of a lean organization
  – Approaches to waste removal for lean businesses

Module 10: Project Management

• Team project and work breakdown structure
• PERT evaluation
• Henry Gantt’s management contributions
• Organizations’ decision-making process
• Managers’ decision making
  – Certainty
  – Risk
  – Uncertainty
• Decision-making tools
  – Decision trees
  – Payback evaluation
  – Simulations

Module 11: Cost Evaluation

• The concept of fixed costs
• Cost-benefit evaluation
  – Payback duration
  – Accounting rate of return
• Definition, formula, and case studies on return on investment
• ABC cost and inventory evaluation

Module 12: Risk Management in Operations Management

• Risk registers
• Forms of risks and making contingency plans
• Risk response management methods
• Evaluation of the earned value
• Progress tracking and measurement of risk