Most useful topic: USP’s. Understanding roadblocks. Asking open questions. Product knowledge

I’ll think about it and get back to you later on (time for things to sink on)!

Overall a wonderful course put together and very well thought of with an enthusiastic and kind trainer. Maybe have a practice call or practical exam and get personal improvement...

Most useful topic: Assertiveness

Most useful topic: Assertiveness

Most useful topic: Being able to understand customer expectations and ensure that customers understand next steps etc but asking open ended questions; rather than close

Most useful topic: Useful

I have been in customer service & sales for approx 35 years & have been on various courses with my previous employer BT; & currently WIKA on many occasions. I found the course a...

I have been on many similar courses; but it is always good to have a refresher; as we all tend to go back to old habits.

Most useful topic: Unique selling point; communication styles

Most useful topic: Communication skill

Karen was helpful and gave inputs that will surely be useful and which we do not realize until reminded :) So hats of to Karen.

No improvement suggestions. Just wanted to say it was a great course with good content and was very interactive which is always a good thing. Thank you!

Very informative & useful training Thank you karen

Most useful topic: All of the information discussed

I felt eh course was pitched at the right level for me

I really enjoyed the course and have taken a lot from it; the course leader; Tony; kept us well engaged and informed. I will be recommending to my colleagues.

Most useful topic: Assertiveness

Most useful topic: How to deal with customers

Most useful topic: Listening to customers. Difference between a driver; analytical; team worker and innovator.

Excellent courses; I would recommend it to everyone.

Karen was an excellent trainer. I thoroughly enjoyed her training session.

Most useful topic: Customer

Excellent course

Tony Gravestock delivered an outstanding course on Customer Service Excellence Very efficient. A great personality helped break up the day and the amount of information receive...