Course participant reviews for Customer Service Excellence
Average rating 4.9
Most useful topic: dealing with angry customers
I had a really enjoyable time and I really think I learned a lot. I'll definitely be using STL to train new staff wherever possible moving forward!
Most useful topic: How to deal with angry customers
Most useful topic: Dealing with angry customers
Most useful topic: Improving customer experience
Most useful topic: All covered
Most useful topic: comucations
Most useful topic: All very Relevant
Great course; clear and in the current situation kept the team focussed and intererested
Most useful topic: How to destress
Alastair is a great trainer and i learned a lot from him which I will be taking back with me in work and personal use.
Most useful topic: How to speak to customers
Most useful topic: Dealing with challenging calls
More role play
Most useful topic: Building relationships during telephone calls
Most useful topic: Tone of voice
Very effective workshop. I thoroughly enjoyed the hands on tasks and exercises.
Most useful topic: Dealing with angry customers
Most useful topic: Call handling
- Possibly make your learning material a bit more extensive; Max was excellent but the learning material did not reflect the depth of the course.
Hard to say as ive never done a course like this before but was very satisfied with course and trainer.
Most useful topic: Body language
Most useful topic: I found the content and delivery fantastic. I will try to process and implement as much as possible
Very helpful training .
Most useful topic: VAK Styles; How to proceed in case of a bad situation; process to be more Assertiveness