Most useful topic: Figuring out what our key components of good customer service are as a company

Most useful topic: Establishing what good and poor customer service is using real life examples

Most useful topic: How to be more assertive

I really enjoyed the training; Alison introduced me to new topics I hadn’t thought about and reignited thoughts and skills I’ve studied/ learnt in other training sessions but ne...

I think we will all leave the session today with some incredibly useful learnings on how we can improve our quality of service as a company; but it has also helped us to reflect...

I think the courses you provide are really good and interesting. I went in with no expectations but came out thinking I learned something from it. We think we know everything ...

I 100% recommend training with STL. Andrew was an enthusiastic; funny and engaging. It was a fun and useful training session. Myself and my colleagues thoroughly enjoyed it.

The course was very good and the trainer (Chrissie Lewis) was excellent. Enjoyable content and many new aspects I'd not previously considered. We explored some very useful exe...

I think; in our case; more of the day should have been devoted to the last section; led by Richard Clark; which concernedd how we might use what we have learned; on the ground; ...

Thank you for the wonderful training session. Keep up the good work

Most useful topic: All of them

Make a point of sharing your knowledge and experience with young yet not fairly experienced or knowledgeable workers as well as high-level executives. As useful as this training...

I suggest provide a standar procedures between the different offices of RFE and improve the relations between ous in order to offer a better attention to the customer. To offer...

the college pitched this course to all staff; so I think it was difficult for this to meet everyone's needs as people are in different kinds of roles and their customer service ...

Most useful topic: It was all useful

Most useful topic: Toolkit for how to deal with difficult calls

Most useful topic: Sonar listening

no suggestions thought the course was overall very good

Difficult to train 400+ people in customer service; when we all have different customers and therefore different needs. Having said that; I think the course was pitched in a suf...

The course was really good and this was mostly down to the trainer. He was really engaging; interesting and new a lot about the subject.

Most useful topic: Lots of practical tips

practise role play with video playback

Course was longer than needed to be

Most useful topic: and not but!

consistent messaging - course was not mandatory; but it was mandatory as per emails. Didn't find it helpful. Only highlighted things we already do in our office.