Course participant reviews for Dealing with Difficult People
Average rating 4.9
N/A
I suggest to adapt the course better to our work specifics; in particular to how to deal with difficult people located in other offices scattered around the globe; people that w...
Most useful topic: johari window
Graham's energy sets a particular tone for the training. I would prefer if our interactions would be not so time sensitive because a lot of the meaningful feedback on how to dea...
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Most useful topic: Assertiveness
Most useful topic: assertive people definition
Most useful topic: the behavioural style categories
Most useful topic: Behaviour styles and how to amswer to each style.
I enjoyed the session and the trainer's enthusiasm
More time for discussions on personal experiences.
Graham is one of the most dedicated and passionate trainers out there; you (and we; as trainees; of course) are lucky to have him. How to handle difficult people is not somethin...
probably more role plays; insist on the person versus project; offering more tools for right communication
Most useful topic: Behaviour styles
Thank you; Stephen; for making me aware of techniques to apply when encountering people having difficult behavior!
Most useful topic: identifying and responding to people behavioral patterns
Most useful topic: esp practice
Most useful topic: I don't know
Most useful topic: person vs behaviour
Most useful topic: Johari's window
Thank you! It was simply amazing to be able to use the knowledge one day after the training...
Most useful topic: types of behaviour
Most useful topic: Johari's window
Most useful topic: ESP
Most useful topic: Esp technique