Course participant reviews for Dealing with Difficult People
Average rating 4.9
Most useful topic: Johari's Window
Most useful topic: Johari's window
Most useful topic: Typiccal signs u der pressure; for the behavioral styles.
the examples given helped to understand the process
Most useful topic: understanding the culture of the various regions and how that could help in understanding the behaviour that could influence a difficult person
Most useful topic: Country differences
Could give some more examples of the techniques in practice. Graeme was very good at this as he had plenty of stories!
I would love to have the ESP technique more explained in detail and also do some practical exercises. The group work where we map the cultural aspects with the countries; were...
Most useful topic: Behavopt; esp technique
Most useful topic: ESP
I would recommend to spend more time on ESP practice; discussing examples.
Would like to spend more time on ESP technique; go through more examples. When doing the country by country team activity - perhaps have fewer countries so that we can spend mo...
I really liked the course and it was fun - time passed by quickly. However I think this would be more suitable for ppl. who are new on the Job. The Assertiveness part was fun bu...
Excellent trainer; thoroughly enjoyed the session. Thank you !
Most useful topic: Pieces of advice on how to be more assertive
I felt that although learning cultural differences was in part useful it didn't necessarily link back smoothly to dealing with difficult people; and formulating an email respons...
Most useful topic: Behavior styles
Really interesting training. Nick was really enthusiastic and engaging.
Most useful topic: ESP Technique
Most useful topic: Info
Most useful topic: Practical part
Most useful topic: ESP
Most useful topic: ESP
Most useful topic: Behavioural styles; assertive approach explanation; cultural differences
None.