Most useful topic: ?

Most useful topic: the framework

Most useful topic: The framing of the process if DTM

Most useful topic: how to prepare in order to deliver a tough message

Most useful topic: Preparation

Both Highly usefull and fun.

Most useful topic: The 3 steps

Most useful topic: Preparation on delivering tough messages

Most useful topic: The relation between the behaviour style of people and their way to deliver tough messages.

Most useful topic: tips & tricks on the tough messages

Alison is really an excellent trainer. Lots of experience; full of positive energy and play so much attention to each of the memeber. I am totally impressed. Today I learnt not ...

Really useful course with a lot of great information and techniques that I will definitely be using on a personal and professional level. Thank you Stuart!

Most useful topic: Role play

Most useful topic: Role spel tough message

Most useful topic: practical part; roll play

I really enjoyed this course! Specially the tools to tips to prepare when you need to deliver bad news or feedback. This will be very useful to resolve conflicts at work!

Fantastic!

Most useful topic: Team Exercises

Most useful topic: When asked tough questions it is OK to answer a question with another question. Being reflective is a good listening strategy.

Most useful topic: Tough Conversations - preparation; interaction; resolution

Graham was great and had us do beneficial activities and provided feedback on how to improve.

Nothing can think of

Suggestions: exercise with a group the 7 steps of the preparation process; where everybody verbally practices the correct expression of tough message + check the common mistakes...

What I liked most for this session and trainer is trainer's flexibility to focus on the most important topics based on received feedback from trainee's; interactive communicatio...

to shorten sessions to 1.5 hours/per day; to provide slides in printed materials to refresh the knowledge