Interpersonal Skills
- By the end of one day workshop delegates will be able to:
· Describe the interpersonal life skills that are needed on a daily basis in order to communicate and interact with groups and individuals effectively
· Explain the importance of developing their IQ (Intelligence Quotient) and the ultimate benefit in terms of one to one interactions with others
· Use assertive behaviours and language in order to achieve win/win situations with others
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,432 people .
- Over 14,060 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
This course is suitable for anyone who wants to improve their interactions with other people and those who want to develop strong interpersonal skills in order to be more successful in both a professional and personal context.
Training Course Content
The Fundamentals of Communication
Verbal and non-verbal signalsListening Skills
Communication Skills
Choosing your words
Communication “Filters”
Using your “Senses”
Understanding and Developing Emotional Intelligence
The impact of your emotions on interpersonal interactionsUnderstanding how the emotions of others can impact on you
The effect of emotions on behaviours and attitudes
Developing empathy
Understanding and Managing Stress
The physical effects of stress and how it can impact on your interactions with othersUsing coping strategies
Managing your stress levels and learning how to make the most of the effects of stressful situations
Being Assertive
The Assertiveness TrianglePassive, Aggressive and Assertive Behaviour
Using assertive language
Your Personal Bill of Rights
Taking things forward
Action PlanningExpenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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