Root Cause Analysis
- By the end of one day workshop delegates will be able to:
- Understand the principles of Root Cause Analysis and what it could mean for your organisation
- Explain how Root Cause Analysis can help a business to identify the causes of a problem and to develop solutions to stop the problems from re-occurring
- Understand problem solving techniques
- Demonstrate how to select and apply the appropriate technique to investigate and solve a problem
- Understand how customer comments and complaints can lead to operational improvements
- Explain how by addressing the root causes of problems you can improve quality, process flow and productivity
- Understand the principles of Root Cause Analysis and what it could mean for your organisation
What to expect
- 24 months post training support included .
- Tailored and bespoke programme options .
- Our experienced training and logistics team in the last 23 years have assisted 204,432 people .
- Over 14,060 organisations trained .
- We are rated 'Excellent' on Trustpilot and 98.8% of our customers recommend us .
- Delivery UK wide and international (75+ countries delivered) .
Suitability - Who should attend?
Managers or specialists in organisations and businesses who want to identify the operational causes of problems and find real-life business solutions will benefit from this course. This course is aimed at people who are completely new to Root Cause Analysis and want learn how it can be used to help improve their business by systematically analysing the problem to determine a root cause before considering potential solutions.
Training Course Content
Quality Improvement
The Business Case for solving a problemThe Deming Cycle of Continuous Improvement
The continuous feedback loop
Maintaining quality
Investigating Problems
Techniques and Diagnostic ToolsProblem types
Problem Definition - What? When? Where?
Collect the Data
Identify possible causes
5 Whys and Beyond
Cause and Effect
Ishikawa Diagram
Solution brainstorming
Engaging People
Improving staff morale by engaging them in the creative process of problem solving and process improvementMinimising the risk of change
Monitoring Performance
Maintaining Control
Taking things forward
Action PlanningExpenses
Prices on application. Contact us for quote.
Request information - obligation free
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STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
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