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Root Cause Analysis

STL
Course summary
Length: 1 day
Language: English
Location: Nationwide
Course home page: Link
Provider: STL plus
Course type: Company-Specific / In-House

Root Cause Analysis



Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... By the end of one day workshop delegates will be able to:

Understand the principles of Root Cause Analysis and what it could mean for your organisation

Explain how Root Cause Analysis can help a business to identify the causes of a problem and to develop solutions to stop the problems from re-occurring

Understand problem solving techniques

Demonstrate how to select and apply the appropriate technique to investigate and solve a problem

Understand how customer comments and complaints can lead to operational improvements

Explain how by addressing the root causes of problems you can improve quality, process flow and productivity

Suitability - Who should attend?



Managers or specialists in organisations and businesses who want to identify the operational causes of problems and find real-life business solutions will benefit from this course. This course is aimed at people who are completely new to Root Cause Analysis and want learn how it can be used to help improve their business by systematically analysing the problem to determine a root cause before considering potential solutions.

Training Course Content



Quality Improvement

The Business Case for solving a problem
The Deming Cycle of Continuous Improvement
The continuous feedback loop
Maintaining quality

Investigating Problems

Techniques and Diagnostic Tools
Problem types
Problem Definition – What? When? Where?
Collect the Data
Identify possible causes
5 Whys and Beyond
Cause and Effect
Ishikawa Diagram
Solution brainstorming

Engaging People

Improving staff morale by engaging them in the creative process of problem solving and process improvement
Minimising the risk of change
Monitoring Performance
Maintaining Control

Taking things forward

Action Planning

Expenses



Prices from £1800. Promotional rates often available the further ahead you book. Contact us for quote.

Provider: STL

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Contact information for STL

STL

Greater London
STL, 2nd Floor, Cruising Association House
E14 8BT 1 Northey Street

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www.microsofttraining.net

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