Course description
Effective communication is a skill. This half-day workshop is very interactive – participants can practise their communication skills in a positive, supportive environment.
Upcoming start dates
Choose between 2 start dates
Training Course Content
1 Welcome, introductions and objectives
- The definition of effective communication
- Exercise: sending a message
2 Verbal communications
- Effective communicators – who are they? What skills or attributes do they have?
- Listening skills, clear use of words, presence, eye contact, body language
3 How good a listener are you?
- Exercise: listening skills questionnaire and evaluation
4 Impact versus intent – what did you really mean to say?
- Attitudes influence behaviour and behaviour breeds behaviour
- Exercise: ‘I never said she stole money’
- The need to avoid misunderstanding or misinterpretation
5 The 5 key principles to effective communication
- Exercise: ‘What would you say?’
6 Written communication
- What makes an effective written communication?
- Kipling’s 6 Honest Men: who, what, where, when, why and how
- Planning to write an email
7 Fuzzy meanings
- Probabilities for misunderstandings and misinterpretations
8 Practical exercise
- Hone written communication skills and put into practice hints and tips from the session
9 Review of key learning points and objectives
Course delivery details
An interactive, half-day workshop.
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The In-House Training Company
22 South Burgundy House, The Foresters, High Street
AL5 2FB Harpenden
The In-House Training Company
We offer top-quality in-house training, in a wide range of subjects, at sensible prices. All of our programmes are delivered by independent subject specialists who also have outstanding training skills. We have rigorous standards and only work with the very...
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