Applying Knowledge Management: Principles and Practices for Engineers & Scientists

The management of knowledge applies in all sectors of the economy including primary industries, manufacturing, technology and the service sector. It represents an increased focus on identifying knowledge and intellectual resources so that instead of 'not knowing what they know', organisations can bring together and make accessible all the skills and knowledge and apply them to increase operational and individual performance.

This 1 day intensive course is filled with a wide range of strategies and tactics for achieving higher levels of performance from existing resources. It will systematically consider each of the stages of the KM cycle (vision and search, generation, acquisition, capture, transformation, transfer, application) and assess how they relate to the organisational performance.

Vision and Search

• Vision and gap analysis
• Identify new sources of technology and ideas
• Explore creativity, innovation and idea mapping

Generation, Acquisition and Capture

• Investigate the nature of communication throughout the organisation
• Understand the nature of tangible and intangible assets
• Protect and secure knowledge
• Use information and communication technologies to facilitate the Knowledge Management process
• Use customer relationship management processes to enhance strategic learning
• Use the supply chain as a source of innovation and creativity

Transformation and Transfer

• Develop communities of practice
• Mine tacit / hidden skills and make them explicit so that they can be applied throughout the organisation
• Develop hard and soft skills to enhance Knowledge Management
• Develop a climate of trust in the organisation

Application

• Develop a checklist which can be used to assess the extent and quality of knowledge management within your organisation
• Develop individual, group and organisational Knowledge Management strategies
• Develop a Knowledge Management framework to be implemented in your organisation