- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Provide boarding assistance to elderly, sick, or injured people.
- Respond to passengers' questions, requests, or complaints.
- Determine or facilitate seating arrangements.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- Perform equipment safety checks prior to departure.
- Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
- Greet passengers boarding transportation equipment and announce routes and stops.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Explain and demonstrate safety procedures and safety equipment use.
- Open and close doors for passengers.
- Signal transportation operators to stop or to proceed.
- Adjust window shades or seat cushions at the request of passengers.
- Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.
Overview
Airport information assistants typically work around 36 to 38 hours per week.
As a Airport information assistant you will typically work evenings / weekends / bank holidays.
This occupation tends to be:
Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Read more about Airport information assistant
Average salary
28,784 GBP
per year *
* data taken from the Office of National Statistics (ons.gov.uk)
Salary statistics
Average Salary
-
28,784 GBP
-
28,784 GBP
Average salary for part-time Airport information assistant
-
13,236 GBP
-
13,236 GBP
-
28,784 GBP
-
28,784 GBP
Salary over time for Airport information assistant
-
28,399 GBP
-
25,785 GBP
-
27,813 GBP
-
28,784 GBP
-
26,548 GBP
Future outlook for Airport information assistants
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