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Airport information assistant Average UK Salary & Prospects

Airport information assistants help passengers in airports.

  • Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.  
  • Provide boarding assistance to elderly, sick, or injured people.  
  • Respond to passengers' questions, requests, or complaints.  
  • Determine or facilitate seating arrangements.  
  • Provide customers with information on routes, gates, prices, timetables,
Read more about Airport information assistant

Airport information assistants typically work around 36 to 38 hours per week.

As a Airport information assistant you will typically work evenings / weekends / bank holidays.

This occupation tends to be:

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely
  • Read more about Airport information assistant
    * from ONETonline
    Average salary
    27,813 GBP *
    per year
    13,000 GBP
    30,000 GBP
    5+ Experience
    * data taken from the Office of National Statistics (
    Average salary for Airport information assistant
    • 27,931 GBP
    Average salary for part-time Airport information assistant
    Average salary for full-time Airport information assistant

    • 16,446 GBP
    • 16,446 GBP
    • 27,813 GBP
    • 27,931 GBP
    Pay over time for Airport information assistant

    Pay for this role has increased over time
    • 28,643 GBP
    • 26,979 GBP
    • 28,261 GBP
    • 28,399 GBP
    • 25,785 GBP
    • 27,813 GBP

    Future outlook for Airport information assistants

    Fair outlook
    9 000+ jobs available
    Balanced outlook
    -1% yearly wage growth (on average)
    Balanced outlook
    57% chance of automation in the future

    Airport information assistant - Your future job?

    Which qualifications do I need?

    Find out what you need to know in order to become a Airport information assistant and the highest average level of education for people in this role.

    In terms of people already doing this job:

    • 82% of people in this role have GCSEs or equivalent
    • 16% of people in this role have do not have GCSEs or equivalent qualifications
    • 2% of people in this role have a post-secondary qualification such as a Higher National Diploma

    You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications.

    Get the right qualification to begin your journey to becoming a Airport information assistant


    What soft skills do I need?

    Rise above the competition by brushing up on the 5 most important soft skills you need to become a Airport information assistant.
    Service Orientation Actively looking for ways to help people
    Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
    Social Perceptiveness Being aware of others' reactions and understanding why they react as they do
    Speaking Talking to others to convey information effectively
    Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action

    What technical skills do I need?

    Technical skills are programmes, softwares and things you need to know in order to be a successful Airport information assistant. Check that you know:
    Electronic mail software Email software
    Office suite software Microsoft Office
    Operating system software Microsoft Windows
    Time accounting software Time tracking software
    Word processing software Microsoft Word
    Improve your skills today


    Things to highlight for your Airport information assistant interview

    Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

    Not sure if you are in the right job?

    Take our career change quiz