Hotel receptionist | Average UK Salary & Outlook

Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests.

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests'
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Hotel receptionists typically work around 38 to 40 hours per week.

As a Hotel receptionist you will typically work evenings / weekends / bank holidays.

This occupation tends to be:

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Conventional — Conventional occupations frequently involve following set procedures and
Read more about Hotel receptionist
* from ONETonline
Average salary
19,699 GBP *
per year
12,500 GBP
24,000 GBP
5+ Experience
* data taken from the Office of National Statistics (
Average salary for Hotel receptionist

  • 21,203 GBP
  • 19,471 GBP
Average salary for part-time Hotel receptionist
Average salary for full-time Hotel receptionist

  • 10,376 GBP
  • 10,364 GBP
  • 19,699 GBP
  • 19,471 GBP
  • 21,203 GBP
Salary over time for Hotel receptionist

Salary for this role has increased over time
  • 17,142 GBP
  • 17,146 GBP
  • 17,378 GBP
  • 17,790 GBP
  • 18,580 GBP
  • 19,501 GBP
  • 19,699 GBP
  • 19,848 GBP
  • 20,885 GBP

Future outlook for Hotel receptionists

Fair outlook
261 000+ jobs available
Balanced outlook
2% yearly wage growth (on average)
Fair outlook
62% chance of automation in the future

Hotel receptionist - Your future job?

Which qualifications do I need?

Find out what you need to know in order to become a Hotel receptionist and the highest average level of education for people in this role.

In terms of people already doing this job:

  • 42% of people in this role have a Diploma of Higher Education or equivalent
  • 27% of people in this role have a post-secondary qualification such as a Higher National Diploma
  • 23% of people in this role have GCSEs or equivalent

You can do a college course like a Level 2 Certificate or Level 3 Diploma in Hospitality.

You'll need:

  • customer service skills
  • sensitivity and understanding
  • to be thorough and pay attention to detail
  • patience and the ability to remain calm in stressful situations
  • the ability to work well with others
  • excellent verbal communication skills
  • administration skills
  • the ability to understand people’s reactions
  • to be able to carry out basic tasks on a computer or hand-held device

Get the right qualification to begin your journey to becoming a Hotel receptionist

Hotel Management

Things to highlight for your Hotel receptionist interview

Attention to Detail Job requires being careful about detail and thorough in completing work tasks. Integrity Job requires being honest and ethical. Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations. Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

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