Course description
If any phrase characterizes the hospitality and tourism industry today it would probably be “constantly changing.” Worldwide recessionary conditions, globalization, industry-wide focus on sustainability and corporate responsibility are just some of the forces converging and resulting in widespread change. The result is an industry that requires future leaders in hospitality and tourism to be well versed in past, current, and emerging management practices. To this end, this course in Hotel Operations features both historical perspectives and discussions of new trends in a variety of sectors. Our goal is to provide students with the most up-to-date content with the intent that the next generation of hospitality leaders will be fully prepared to great the challenges of this dynamic industry.
Presented in easy to navigate electronic modules.
Set out in a series of 4 focused modules, this course is designed to provide the students with in-depth insight into the practice of Hotel Operations.
With topics ranging from Career Planning, External forces affecting the Industry, Managing Human Resources and Financial Controls to Planning and Leadership & Directing – 4 Weeks of part time or 2 ½ Weeks of full-time study will provide an excellent base to kick start a career.
Upcoming start dates
Suitability - Who should attend?
No special eligibility requirements.
Outcome / Qualification etc.
The goal of the education
The goal of the education is that the student, after completing the education, has acquired the knowledge required for qualified and independent work in the field.
Degree title
Certificate in Hotel Operations
Training Course Content
MODULE 1 Lodging – Meeting Guest Needs
- The Evolution of Hotels
- The History of Hotels - The Evolution of the Motel
- Classifications of Hotel Properties
- Hotels Classified by Price - Hotels Classified by Function
- Hotels Classified by Location
- Hotels Classified by Market Segment
- Other Hotel Classifications
- Types of Travelers
- Business Travelers - Other Segments
- International Travelers
- Anticipating Guest Needs in Providing Hospitality Service
- Service, Service, Service
- Employees as the Internal Customers
- Summary
- Key Words and Concepts
- Review Questions & Submissions
- Course Work Submissions
MODULE 2 Hotel & Lodging Operations
- Major Functional Departments
- The Rooms Side of the House
- The Front Office
- Automation of the Front Office
- Reservations and Yield Management
- Housekeeping
- Telecommunications
- Uniformed Services Staff
- Security
- Hotel Food and Beverage Operations
- Banquets
- Food Production
- Sanitation and Utility
- Leased Restaurants
- Staff and Support Departments
- Sales and Marketing
- Accounting
- Human Resources
- Engineering
- Income and Expense Patterns and Control
- The Uniform System of Accounts
- Entry Ports and Careers
- Front Office Accounting
- Sales and Marketing
- Food and Beverage
- Own your Own Facility
- Summary
- Key Words and Concepts
- Review Questions & Submissions
- Course Work Submissions
MODULE 3 Forces Shaping the Hotel Industry
- The Economics of the Hotel Business
- A Cyclical Business - Hotel Cycles and Financial Performance
- RevPAR -Hotels as Real Estate - International Hotel Development
- Private Equity Investments - The Securitization of the Hotel Industry Hazards of Public
- Ownership
- Dimensions of the Hotel Investment Decision
- Financial - An Operating Business Segmentation: For Guests or Developers?
- Management Companies - Asset Management
- Entrepreneurial Opportunities
- Summary
- Key Words and Concepts
- Review Questions & Submissions
- Course Work Submissions
MODULE 4 Competition in the Hotel Industry
- The Economics of the Hotel Business
- A Cyclical Business - Hotel Cycles and Financial Performance
- RevPAR -Hotels as Real Estate - International Hotel Development
- Private Equity Investments - The Securitization of the Hotel Industry Hazards of Public
- Ownership
- Dimensions of the Hotel Investment Decision
- Financial - An Operating Business Segmentation: For Guests or Developers?
- Management Companies - Asset Management
- Entrepreneurial Opportunities
- Summary
- Key Words and Concepts
- Review Questions & Submissions
- Course Work Submissions
Course delivery details
The training covers about 2.5 weeks of full-time studies.
You can study at any study pace.
Why choose Academy Online UK
Get a diploma/certification
Need for
labor market
You choose the pace of study
Expenses
The fee for the professional training course Certified in Hotel Operations is 1548.5 GBP (387/module). Or 1815 EURO (454/module). All fees include VAT.
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Academy Online United Kingdom
The Nordics' largest training company for digital vocational training now expanding to the UK! We provide top-tier digital vocational training that transcends borders and breaks down the barriers to education. Our mission is to empower you to master new skills,...