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NCFE Level 2 Diploma in Customer Service
City and Islington College
This qualification is suitable for learners aged 16 and above.This qualification is designed for those working in a customer service...
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Vocational & College Courses
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London
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Classroom
NCFE Level 2 Diploma in Customer Service
City of Westminster College
This qualification is suitable for learners aged 16 and above.This qualification is designed for those working in a customer service...
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Vocational & College Courses
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London
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Classroom
NCFE Level 2 Diploma for Customer Service Practitioners
City and Islington College
What does this qualification cover? This qualification is designed to provide learners with the knowledge, skills and understanding to work...
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Vocational & College Courses
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London
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Classroom
NCFE Level 3 Diploma in Skills for Business: Customer Service
City and Islington College
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...
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Vocational & College Courses
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London
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Classroom
NCFE Level 3 Diploma in Skills for Business: Customer Service
Westminster Kingsway College
This qualification is suitable for learners aged 16 and above. This qualification provides transferable skills, knowledge and understanding that can...
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Vocational & College Courses
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London
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Classroom
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course)
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
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Professional Training
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From 475 GBP
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Multiple (2)
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Classroom, Virtual Classroom
Managing Difficult Conversations
5.0
(6)
BiteSize Learning
Managing the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations...
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Corporate Training for Teams
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2 hours
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From 1,200 GBP
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Multiple (2)
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In Company
Calming Upset Customers
Infero Training Ltd
When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,”...
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Corporate Training for Teams
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1 day
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From 228 GBP
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Nationwide
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In Company
Complaints and the Consumer Duty (Public Course)
5.0
(3)
Corporate Training Partnerships
With the Consumer Duty in place from August, October seems a good time to reflect (in a safe space) at...
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Professional Training
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3 hours
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From 445 GBP
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Multiple (2)
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Virtual Classroom, In Company
Complaints and the Consumer Duty (Public Course) - In House Training
Corporate Training Partnerships
With the FCA’s increasing expectations on firms to ensure good customer outcomes, the spotlight on complaints teams (and the people...
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Corporate Training for Teams
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Multiple (2)
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Virtual Classroom, In Company
Complaints and Customer Vulnerability - Best Practice Approaches (Public Course) - In House Training
Corporate Training Partnerships
With the Financial Conduct Authority’s (FCA’s) final vulnerable customer guidance now firmly in place and the Consumer Duty now nipping...
-
Corporate Training for Teams
-
Multiple (2)
-
Virtual Classroom, In Company
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