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Being Successful in Interviews
STL
By the end of this course you will be able to: Improve your interview planning and preparation Understand what CV...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Building Rapport
STL
Building Rapport will help the delegate understand: The techniques that can have the greatest impact on building ‘likeability' Empathy and...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Business Planning
STL
To define the purpose and intention of your business To review key financial indicators including planning and projection How to...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Closing the Sale
STL
to explore the nature of SPIN turning objections into opportunities building a practical repertoire of questioning techniques the ABC of...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Coaching for Results
STL
Identify when coaching is the most appropriate method to aid learning Use the GROW coaching model to conduct effective coaching...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Communication Skills for High Pressure Teams
STL
This workshop combines fundamentals of emotional intelligence and behavioural styles analysis with practical communication strategies to equip teams with the...
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Professional Training
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2 days
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From 760 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Customer Care
STL
Develop a ‘customer-led' approach to business by improving customer satisfaction, improving staff's attitudes and developing their technique in handling customer...
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Professional Training
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2 days
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From 760 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Customer Complaint Handling
STL
This one-day customer complaint handling course equips participants with key strategies to enhance customer satisfaction and loyalty through effective complaint...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Customer Relationship Management
STL
Develop your performance and skills as an effective Customer Relationship Manager; understand the benefits of high level CRM and the...
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Professional Training
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1 day
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From 421 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Dealing with Difficult Conversations
4.8
(42)
STL
Participants will leave with a better understanding of their personal communication style and how to adapt their style to ensure...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Dealing with Difficult People
STL
Following this workshop participants will be able to: Understand other people's behaviour patterns Raise levels of self-awareness Prevent problems escalating...
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Professional Training
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1 day
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From 421 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Delegation Techniques
STL
Understand how the rate and extent of responsibility and freedom delegated to people is a fundamental driver of organisational growth...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Developing Personal Impact and Building Productive Relationships
STL
By the end of this course you will: Build a better awareness of self and others Learn techniques to strengthen...
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Professional Training
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1 day
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From 470 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Effective Business English
STL
You will understand how to plan documents, adapt your message for the reader and write clear, accurate and compelling prose...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Emotional Intelligence for Managers
STL
Often recruitment involves hiring someone on their abilities to handle tasks, but which can leave problems when human issues within...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Excel Forecasting and Data Analysis
4.9
(165)
STL
At the end of this course you will understand how you can forecast in Excel using different methods based on...
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Professional Training
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1 day
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From 300 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Excel Pivot Tables
4.8
(361)
STL
At the end of this course you will have a greater understanding of the functionality and potential of Pivot Tables....
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Professional Training
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1 day
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From 300 GBP
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Multiple (22)
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Classroom, Virtual Classroom
Excel Power Query
STL
Learn to use Power Query to create queries, data connections to a large number of data sources and reports which...
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Professional Training
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1 day
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From 495 GBP
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Multiple (22)
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Virtual Classroom, Classroom
Case Study
STL
Telling stories using your data has never been easier. Data storytelling sits at the crossroads of art and science and utilises both to improve insights. Today, there are a wide range of programs (take a look at somePower BI basics) that can take the data produced by your business and visualise it in a range of different ways, with the idea that utilising this visual language makes understanding complex and often dry data much easier...
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