Excellent content with summaries of all important points. SMART targets and eight Success formula questions were most beneficial. The presentation had a good balance between lig...

I found pretty much all of the content very useful. It made me think about things in a different way. Hopefully will return to this material and use it to keep thinking positive...

I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practic...

I thoroughly enjoyed the course, especially the area of prioritising my work and not letting other people’s actions determine how my day goes. Excellent content. The training pr...

I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practic...

Some really useful tools and thought-provoking exercises. The training workbook will be great to use for reflection. Great to know about the website and free website tools. The ...

This training course was just what I was looking for. The captions noted at the back of the book throughout the day have been exceptionally helpful. The training day has been en...

Very interesting course with engaging content. I learnt the essentials of conducting an investigative interview. Trainer's presentation was a good mix of theory and practical. C...

Very interesting course with engaging content. I learnt the essentials of conducting an investigative interview. Trainer's presentation was a good mix of theory and practical. C...

I found the two-day course really valuable and has helped me to have a clearer focus. The techniques and tips will make a positive difference in particular the success formula a...

Very constructive and thorough. Broke down many aspects of human and office culture. This training course makes you think and approach situations differently. The presentation w...

The course content has been very well thought out and broken down into relevant sections that we all come across daily. I found the smart system and wrong box/right box systems ...

Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.

Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.

Very informative training. Diagrams and plans will be very useful, as will the decision matrix in helping me to keep focused on my goals and maintain a positive mental attitude....

The two days were simply brilliant; content and delivery were spot on. Well worth the time to which will help me, my company and my team. This will also help in my personal life...

The training course was very good. I've attended other training courses on these subjects, but this had a different approach and covered the subjects in a different way. Using a...

Very interesting and inspiring. I found understanding how to identify cynic and critic and how to transform conversations and how to keep self-positive, most beneficial. The cou...

Excellent content and presentation. Factual, informative and helpful. This training will help greatly when dealing with various situations within the workplace. The training pre...

An excellent and well presented course. A lot to learn, but kept the flow going. Very informative and gave sound and varying ideas. The trainer got the group to participate, was...

This was a very interesting and informative course and has built my confidence. One of the most enjoyable courses I have been on.

This was a excellent course and very informative. Will use problem/cause/solution map and decision matrix, as well as taking home with me a more positive mental attitude towards...

This training course was very interesting, the content made me think about being more positive in my working and family life. I think the theories and examples used will be very...

Excellent training course with practical tools and models to apply and use immediately when back in the business. The training was very good; interesting, engaging, entertaining.

I found this conflict course really useful, particularly highlighting the importance of using objective language when in conflict situations and the model 'six steps' for managi...