Course description

Conduct Rules and the Consumer Duty - Preparing Your Staff (Live Online)

All firms involved in retail business have a significant amount of work to do to ensure that they will meet their obligations under the Consumer Duty by the end of July 2023. An essential aspect of these preparations is to ensure that all staff throughout the organisation are fully aware of their personal responsibilities under the Duty. Thus relevant and role-specific training will be called for, as well as ensuring that everyone subject to the Conduct Rules understands how the new Conduct Rule will impact their role.

This focused workshop will help firms meet the challenge of delivering relevant, effective and engaging Consumer Duty and Conduct Rules training across their organisations.

Suitability - Who should attend?

This practical workshop has been designed to equip Line Managers and Supervisors with the tools and techniques needed to deliver relevant training about the Consumer Duty to their colleagues. It is also suitable for those in Compliance, Human Resources and the Learning and Development functions who have responsibility for ensuring the effectiveness of their firm’s training arrangements in preparation for the Consumer Duty. This course is suitable for participants from both dual-regulated (PRA and FCA) and solo-regulated (FCA) firms which will be in scope to the Consumer Duty.

Outcome / Qualification etc.

Bring the Consumer Duty to life and make it relevant for your staff
Achieve buy-in to the Consumer Duty from all levels in the firm
Highlight the role of the Conduct Rules in delivering Conduct Duty obligations
Position the new Conduct Rule 6 in the context of your firm’s style and approach to business
Recognise what the regulators expect of firms and senior managers to ensure their staff understand their obligations under the Consumer Duty
Apply appropriate methods for conducting successful training about the Consumer Duty
Take steps to ensure understanding of the Consumer Duty relevant to individual job roles

Course delivery details

This course will be delivered via a real time slide sharing and live audio-visual platform, accessible by desktop computer, laptop, tablet or smartphone. Participant numbers will be limited to ensure a high-quality learning environment.