Course description
This practical 1 day virtual live course is delivered by a senior financial services professional with over 20 years of market experience and in-depth knowledge of the whole spectrum of FCA and financial regulations.
The FCA has introduced Consumer Duty rules for firms comprising a new Customer Principle that requires firms to act to deliver good outcomes for retail customers, cross-cutting rules under this Principle, and FCA expectations of outcomes under the new rules. These come into effect from 31 July 2023.
This course focuses on the new requirements that firms would need to follow to comply with the FCA regulations, the practical impacts, and the scope of products and services for firms within the UK and globally.
By attending this one day FCA Consumer Duty course you will learn about:
- New requirements that firms would need to follow to comply with the FCA regulations
- Practical impacts, and the scope of products and services for firms within the UK and globally
- Key aspects of the Consumer Duty principles and cross-cutting rules
- Impact of consumer duty to firms through real-life scenarios for different customer bases and different products and services
- Consumer Duty obligations and likely challenges to be encountered by different types of financial services companies including: banks, lending and credit institutions, pension funds, investment, asset and fund managers, wealth managers, financial advisors, and insurance firms.
- Intersection with other regulations including FCA CASS and Conduct of Business (COB), MIFID II Investor Protection and Product Governance frameworks, SMCR and IFPR obligations
- Real life industry examples of best practices, post-implementation issues, and successful remediation of customer interactions and customer outcomes.
This is the last public edition of this programme.
You may be also interested in our:
- MAR - Market Abuse Regulation course
- CASS Compliance and other FCA related topics.
Main topics
- FCA Consumer Duty – Changes, latest updates and Timelines
- Firms, Business Lines and Products in scope – Retail vs Wholesale Firms
- Consumer Duty key concepts
- Consumer Duty Cross Cutting Rules
- Intersection with Other Regulations including: SMCR, Client Assets, COCON, Conduct Risk and MiFID
- Consumer Duty obligations for different types of the financial services firms
- Setting up right systems and controls
Suitability - Who should attend?
- Heads of Product
- Client Directors
- Marketing and Research professionals
- Investment & Portfolio Management
- Operations
- Investment Propositions
- Heads of Internal Audit
- Compliance
- HR
Outcome / Qualification etc.
Course certificate on completion.
Course delivery details
We offer this course for both individual students, as well as the ability to book them as private in house training for companies looking to train employees.
Expenses
Early Bird from £850 + VAT, regular price: £995 + VAT. 10% discount for 3 people.
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Eureka Financial
Eureka Financial is a provider of banking, finance, regulatory, risk and wealth management training courses. We also offer some business management and soft skills training programmes. Based in London, UK, we organise public courses in London as well as tailored in-house...